Providing Freedom and Support, One Ride at a Time
At Medical Transportation Brokerage of Arizona (MTBA), we understand the importance of reliable and comfortable transportation for individuals with special needs. As a leading provider of non-emergency medical transportation services, we are dedicated to providing freedom and support to those who need it most.
Our Services
We offer a variety of services designed to meet the unique needs of our clients. Our fleet of vehicles includes wheelchair vans, stretcher vans, and large vans and buses, ensuring that we can accommodate clients with a range of mobility needs. Whether you require transportation to a medical appointment, therapy session, or social engagement, we are here to help.
Our services are designed to provide freedom and support to individuals with disabilities, elderly individuals, and those with chronic illnesses. We believe that everyone deserves access to medical care, social engagements, and community activities, regardless of their mobility limitations. That's why we work closely with managed care organizations to provide over one million medical transports per year.
Our Network
At MTBA, we take pride in our extensive network of non-emergency transportation vehicles and drivers. With over 500 employees and 2,500 drivers, we have the capacity to provide reliable and efficient transportation services to clients across Arizona. Our network is designed to ensure that clients receive prompt and courteous service, every time.
Our Commitment
At MTBA, we are committed to providing exceptional service to our clients. We believe that everyone deserves to be treated with dignity and respect, and we strive to provide a positive experience for every client, every time. Our team is dedicated to providing compassionate care, reliable transportation, and exceptional customer service.
What Our Clients Say
Don't just take our word for it! Our clients rave about our services, praising our drivers, customer service representatives, and overall experience. From kind and friendly drivers to efficient and polite customer service, our clients appreciate the extra mile we go to ensure their satisfaction.
Poor Customer Experience
The majority of reviewers expressed frustration and disappointment with the transportation service provided by MTBA. Many reviewers reported long wait times, no-shows, and unhelpful customer service representatives.
Unreliability and Lack of Accountability
Reviewers reported instances of being left stranded, waiting for hours, and even missing important appointments due to the company's inability to provide reliable transportation. There were also accounts of customer service representatives being unhelpful, rude, and unaccountable.
Healthcare Concerns
Several reviewers mentioned that they or their loved ones relied on MTBA for transportation to medical appointments, and the company's failures had serious consequences for their health and well-being.
Mismanagement and Dishonesty
Some reviewers accused MTBA of being poorly run, dishonest, and fraudulent, with misappropriated federal healthcare funds and a lack of accountability.
Positive Experiences
Only one reviewer mentioned having a positive experience with friendly and knowledgeable customer service representatives.
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