At Protas, Spivok & Collins, LLC, we take pride in our rich history and commitment to providing top-notch legal support to our clients. As a creditors' rights law firm established over 70 years ago, our practice has grown to encompass a wide range of services, including retail collections, commercial collections, bankruptcy, commercial litigation, repossessions, landlord and tenant, civil litigation, foreclosures, and real estate.
Our Services
Our team of experienced attorneys and staff have over 75 years of collection experience, and we have grown to become one of the most trusted and respected law firms in the District of Columbia, Maryland, and Virginia. Our services include:
- Retail and Commercial Collections
- Creditors' Rights Issues
- Bankruptcy
- Commercial Litigation
- Repossessions
- Landlord and Tenant
- Civil Litigation
- Foreclosures
- Real Estate
Our Approach
We approach every client with a focus on integrity, advocacy, and understanding. We fight for you! Our commercial attorneys are experienced in handling many areas of banking law, from transactional work to loan workouts, foreclosures, bankruptcy litigation, and the like. Our service area includes the District of Columbia, Maryland, and Virginia, and we maintain associations with collection attorneys in other geographic areas throughout the country.
Our History
Founded in 1935 by Harry Protas, our firm was established primarily as a business-oriented collection practice in the District of Columbia. Over the years, we have expanded our services to meet the growing needs of our clients, and today, we are proud to represent a number of banks, credit unions, healthcare practitioners, utilities, and businesses with their collection matters.
Unprofessionalism and Poor Customer Service
The reviews highlight a pattern of unprofessionalism and poor customer service from the company. Many reviewers reported difficulty in getting in touch with someone to make payments or discuss their accounts. When they finally managed to speak with someone, they were met with rudeness, lack of empathy, and unhelpful attitudes.
Debt Collection Issues
Several reviewers experienced issues with debt collection, including garnished wages, frozen bank accounts, and lawsuits despite making payments. They reported being unable to get clear information about their accounts or receive responses to their inquiries.
Lack of Communication and Organization
The company's communication and organization were severely criticized. Reviewers reported being transferred multiple times, only to be met with unhelpful or rude representatives. They also expressed frustration with the company's automated phone system, which made it difficult to speak with a human representative.
Negative Experiences
Many reviewers expressed a sense of frustration, anger, and disappointment with their experiences with the company. They reported feeling disrespected, ignored, and taken advantage of.
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