Empowering Your Business with Effective Digital Marketing Solutions
Upperline Digital Media is a data-driven digital marketing agency based in Metairie, Louisiana. We help businesses grow and thrive in the dynamic digital landscape by leveraging the power of technology and strategic marketing expertise. With a team of seasoned professionals, we leverage the latest industry trends and data-analytic insights to tailor impactful marketing campaigns that align with your unique business goals.
Our Mission
Our mission is to empower businesses to reach the right audiences, build brand awareness, and drive sustainable growth through data-driven marketing solutions. We believe in:
- Data-driven insights: We utilize robust analytics and tracking to measure performance and optimize results.
- Transparent communication: We maintain open and clear communication with clients, sharing regular reports and updates.
- Custom-tailored strategies: We craft unique strategies that align with your business objectives and target audience.
- Results-oriented approach: We focus on achieving measurable outcomes and driving tangible business value.
Brand Management
- Develop and refine your brand identity and messaging
- Establish brand guidelines and tone
- Create a consistent and memorable brand experience across all platforms
Website Design
- Responsive and mobile-friendly website development
- Content strategy and SEO optimization
- User interface and user experience enhancement
Digital Monitoring & Response
- Comprehensive social media listening and analytics
- Timely response to online reviews and feedback
- Crisis management and reputation protection
Social Media Management
- Development of engaging social media content
- Social media strategy and consultation
- Paid social media advertising campaigns
Creative Services
- Concept development and creative brainstorming
- Video production and animation
- Photography and graphic design
Additional Services
- Search Engine Optimization (SEO)
- Paid Advertising Management
- Location Services Listing Management
- Data Analytics and Reporting
Customer Service Issues
The reviewer, Angie C., gave the company a 1-star rating and reported a very poor customer service experience. Specifically, she mentioned that the customer service team never answers the phone, instead, it automatically goes to voice mail. Moreover, they do not return messages or emails, leaving customers without a means of communication or support.
Lack of Responsiveness
Angie C. highlighted the lack of responsiveness from the customer service team, which led to a frustrating and unproductive experience for her and possibly other customers. This lack of attention to customer concerns and needs is a major concern that needs to be addressed.
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