Not Just for Looks: For Life!
Durango Rug Company is more than just a rug store - we're an experience. We're a family-owned business that has been in the industry for over 30 years, and we're dedicated to providing our customers with the finest hand-made rugs and exceptional customer service.
Our Story
It all started in 1985, when our founder, Nadeem Mull, and a friend took a pick-up truck full of hand-made rugs to sell at The Trader Jack's Flea Market, next to Santa Fe Opera in Santa Fe. We continued to do business for 20 years, and eventually, we decided to bring our expertise and knowledge about oriental rugs to Durango, establishing our new showroom at 747 Main Avenue.
Our Services
We offer a wide range of services to our customers, including rug cleaning and repair. Our expert team uses specialized equipment and techniques to clean your rug, removing dirt and abrasive granules that can shorten the life of your rug. We also offer rug repair services, from simple snag repairs to major overhauls. Our team is dedicated to restoring your rug to its original beauty.
Southwest Style Rugs
We're proud to offer a unique selection of Southwest style rugs, handcrafted by tribal families in Pakistan. These rugs are not only beautiful, but they're also durable and easy to care for, making them perfect for high-traffic areas. We offer a wide range of sizes, from 3x5 to 10x14, and custom designs, colors, and sizes are available.
Why Choose Us
So, why choose Durango Rug Company? For starters, we're not just an online store - we're a real, brick-and-mortar business with a showroom in the heart of downtown Durango. We invite you to come and browse our selection, meet our team, and experience the beauty of our rugs firsthand. And, if you can't make it to our showroom, don't worry - we ship nationwide!
The Durango Rug Company Reviews Summary
Overall Experience
The Durango Rug Company has received a mix of positive and negative reviews from customers. While some customers have praised the store for its beautiful selection of high-quality rugs, friendly staff, and excellent customer service, others have had negative experiences, including poor service and damage to their property.
Positive Experiences
Many customers have praised the store's selection of high-quality rugs, with some customers highlighting the unique and beautiful designs. The staff, particularly Nadeem, the owner, has been praised for being friendly, helpful, and professional. Customers have also appreciated the store's fair prices and excellent customer service.
Negative Experiences
Some customers have had negative experiences, including poor service, with one customer stating that they stood in the store for five minutes without being spoken to by a sales associate. Another customer had a negative experience with the owner, who damaged their bike rack and failed to apologize or take responsibility.
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