Apex Appliance, Inc. has been a trusted name in West Michigan for over 100 years, providing top-notch appliance repair and parts services to homeowners in Grand Rapids and surrounding areas. As a family-owned business, we take pride in our commitment to honesty, integrity, and professionalism.
Our History
Founded in 1921, Apex Appliance has been serving the community for over a century. Our mission has always been to provide fast, flexible, and reliable appliance repair services that meet the unique needs of our customers. We've built our reputation on prompt service, competitive pricing, and exceptional customer care.
Our Services
At Apex Appliance, we offer a comprehensive range of services designed to get your household appliances up and running in no time. Our team of licensed, bonded, and insured technicians can diagnose and repair a wide range of appliances, including clothes washers, dryers, dishwashers, ranges, stoves, ovens, and refrigerators. We also sell major appliance parts for brands like General Electric, Maytag, KitchenAid, and Whirlpool.
Why Choose Us?
So, what sets us apart from other appliance repair services? For starters, we offer same-day service, flexible scheduling, and a 30-day warranty on service calls. We also provide a 90-day manufacturer's warranty on appliance parts. Our team is comprised of experienced, knowledgeable, and compassionate technicians who will treat your home with respect and care.
Our Values
At Apex Appliance, we're committed to delivering exceptional customer service that exceeds our customers' expectations. We believe in being honest, knowledgeable, and compassionate in everything we do. We strive to provide fair and competitive pricing, and we're always willing to go the extra mile to ensure our customers are completely satisfied with our services.
Appliance Repair Services: A Mixed Bag of Reviews
Positive Experiences
The majority of customers were extremely satisfied with the service they received from Apex Appliance. They praised the technicians for being polite, knowledgeable, and efficient. The technicians were able to diagnose and fix the problems quickly, and their professionalism and courtesy were appreciated. Many customers also commended the office staff for their helpfulness and responsiveness. The prices were considered reasonable, and the overall experience was excellent.
Negative Experiences
A few customers had negative experiences with Apex Appliance. One customer was disappointed with the technician's lack of attention to detail, as they failed to turn on the gas after converting a dryer to natural gas. Another customer was unhappy with the diagnosis of their washing machine problem, which turned out to be incorrect and cost them more money in the end. A few customers experienced poor communication, delays, and subpar work quality, leading to a frustrating experience.
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