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At Carmel Auto Gallery, we pride ourselves on being Indiana's #1 rated, fastest-growing used car dealership. Since our opening, we've helped over 3,000 customers find their dream cars, and we're just getting started. Our commitment to excellence and customer satisfaction has earned us a 4.9-star Google rating, and we're dedicated to continuing this level of service.
Our Story
Our journey began with a simple goal: to revolutionize the car-buying experience. We wanted to create a dealership where customers felt valued, respected, and empowered to make informed decisions. Our team of experts works tirelessly to curate an extensive inventory of high-quality vehicles from top manufacturers, ensuring that our customers have access to the best selection in central Indiana.
Services
At Carmel Auto Gallery, we understand that buying a car can be a daunting task. That's why we strive to make the process as smooth and hassle-free as possible. Our services include:
- Trade-in Programs: Get an instant cash offer for your current vehicle or trade it in for a newer model.
- Finance Options: We work with over 20 national and local lenders to provide competitive financing rates and flexible payment plans.
- Protection Plans: We offer comprehensive protection plans to give you peace of mind and protect your investment.
- Online Credit Approval: Get pre-approved for financing in just a few short steps, saving you time and hassle at the dealership.
Our Commitment
At Carmel Auto Gallery, we're dedicated to earning your trust and loyalty. We believe that every customer deserves a personalized experience, tailored to their unique needs and preferences. We're committed to providing transparent pricing, honest trade-in evaluations, and exceptional customer service. Our motto? "Find your dream car at a price you can afford, with a payment that works for you."
Sales Experience
The majority of reviewers had a positive experience with the sales team at Carmel Auto Gallery. Many reviewers praised the helpfulness and professionalism of the sales staff, mentioning names such as Joe, Mustafa, Nick, and Mark. They were described as friendly, knowledgeable, and willing to go the extra mile to ensure a smooth and stress-free purchase.
Communication and Follow-up
Several reviewers commended the sales team for their excellent communication and follow-up skills. They were responsive to questions and concerns, and kept buyers informed throughout the purchase process.
Paperwork and Financing
Some reviewers appreciated the help they received with paperwork and financing. The finance team, including Nick, was mentioned as being efficient and helpful in securing a good deal.
Vehicle Quality and Preparation
A few reviewers were pleased with the condition of their vehicles, mentioning that they were clean and well-prepared for delivery.
Issues with Customer Service
However, not all reviewers had a positive experience. Some reported poor customer service, citing issues with miscommunication, misinformation, and a lack of follow-up. A few reviewers expressed frustration with the finance team, particularly Matt, who was described as unhelpful and unprofessional.
Warranty and Cosmetic Issues
A couple of reviewers experienced issues with warranty and cosmetic problems with their vehicles. In one case, a buyer was misinformed about the warranty, and in another, the vehicle had cosmetic damage that was not disclosed.
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