Partner with us for a cleaner tomorrow!
At Ugplay Service Inc., we pride ourselves on being a family-owned and operated business that provides top-notch janitorial services to commercial and government clients. Our team is dedicated to delivering customized facility maintenance solutions that exceed customer expectations. We believe that by putting the customer and company needs before ourselves, we can build long-lasting relationships with our clients.
Our Mission and Vision
Our mission is to consistently deliver customized services and facility maintenance solutions that exceed customer expectations. We aim to do this by providing exceptional industry expertise and knowledge, ensuring outstanding and completely guaranteed facility maintenance services. Our vision is to create lasting relationships with our commercial and government customers, using effective management strategies and best commercial business practices to deliver discernible benefits and provide exceptional results.
Our Services
We offer a wide range of services to cater to the unique needs of our clients. Our services include:
- Janitorial Services
- Hard Floor Surfaces
- VCT
- Ceramic
- Terrazzo
- Carpet Floor Services
- New or Renovated Construction Site
- Post Construction
- Window Washing
- Power Washing
- Upholstry Cleaning
- Special Event Cleaning
- Specialty Services
- Day Porter
- Night Cleaning
- Floor Cleaning
- Carpet Cleaning
- Post Construction Cleanup
Why Choose Us?
We stand out from the competition because we are not part of a franchise, and we are family-owned and operated. We provide our customers with a peace of mind, knowing that we are built off solving problems. We are certified by the Small Business Administration as a Small Minority Company, and we prioritize customer satisfaction.
Our Values
Our core values include putting the customer and company needs before ourselves, never putting company profit over service, being transparent with our customers, hiring honest people who take pride in their work, working as a team, and doing whatever it takes to get the job done while continually improving customer service.
Unprofessionalism and Disrespect
The reviewers have had a consistently poor experience with the company, citing instances of unprofessionalism, disrespect, and broken promises.
Contract Issues and Lack of Transparency
The company has been accused of not honoring contracts, with reviewers being let go before the agreed-upon term. Additionally, there is a lack of transparency in their dealings, with important details being left out of contracts.
Poor Communication and Rude Behavior
The owner, James Melton, has been singled out for his rude behavior, talking down to employees, and not listening to their concerns. Reviewers have had to hang up on him multiple times due to his condescending attitude.
Unorganized and Unreliable
The company has been described as unorganized, with no clear plan or communication. Reviewers have been left in the dark about their schedules and pay, leading to frustration and mistrust.
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