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Your Trusted IT Partner for Business Solutions
At Bedrock Technology, we specialize in delivering transformative IT solutions that empower businesses to thrive in an increasingly digital world. With over 50 years of combined technical expertise among our team, we provide comprehensive managed service agreements that extend far beyond basic troubleshooting to become your complete IT department. Our proactive approach includes 24x7x365 technical support, network security implementation, and customized cybersecurity defenses tailored to meet the unique needs of businesses across healthcare, education, retail, and government sectors.We distinguish ourselves through our commitment to becoming strategic partners with our clients, offering quarterly CIO consultations, monthly proactive maintenance, and enterprise-grade networking solutions built through partnerships with industry-leading manufacturers. Our specialized services include HIPAA-compliant medical dictation software implementation for healthcare providers and cloud migration solutions that optimize business operations while maintaining strict regulatory compliance with standards such as PCI-DSS and ISO 27000.
Services
Managed IT Services
Cybersecurity Solutions
Cloud Computing
Network Maintenance
Data Backup
Vendor Management
Medical Dictation Software
HIPAA Compliance
PCI-DSS Compliance
Enterprise Networking
Highlights and features
- We offer 24/7 technical support with guaranteed response times
- Our team has over 50 years of combined IT experience
- We implement proactive network maintenance strategies
- We provide customized security solutions with firewall protection
- We partner with leading technology manufacturers for enterprise networking
Associations and certifications
- ISO 27000
- HIPAA
- PCI-DSS
Services
Managed IT Services
Our comprehensive managed IT services provide 24/7 technical support, proactive network maintenance, and enterprise-grade solutions. We act as your complete IT department, offering help desk support, network administration, and strategic technology planning tailored to your business needs. Our service includes emergency on-site visits and customized service guarantees to ensure minimal downtime and maximum efficiency.
Cybersecurity Solutions
We implement advanced cybersecurity measures including customized firewalls, web filtering, and antivirus protection. Our proactive security approach monitors networks for threats while ensuring compliance with industry regulations. We provide regular security assessments and implement layered defense strategies to protect against cyber attacks while maintaining HIPAA and PCI-DSS compliance for healthcare and financial institutions.
Medical Dictation Software
We specialize in implementing Nuance Dragon Medical software for healthcare providers. This speech recognition solution improves documentation efficiency with 99% accuracy, integrates with EMR systems, and enhances patient care through faster record-keeping. Our implementation includes customized templates and training to help medical professionals achieve faster reimbursement rates and improved workflow efficiency.
Cloud Computing
Our cloud solutions offer secure, scalable infrastructure with hybrid and full-cloud deployment options. We provide cloud migration services, unified communication systems, and data storage solutions that eliminate the need for on-premise hardware. Our cloud services include 24/7 monitoring, automatic updates, and seamless integration with existing business applications for continuous operation.
Data Backup
We implement comprehensive backup solutions with local and offsite storage options. Our system automatically schedules regular backups of critical data and servers, with rapid restoration capabilities to minimize business disruption. The solution includes quarterly backup verification and virtual hardware recovery options to ensure business continuity during system failures or catastrophic events.
Questions
What does your managed IT service include?
Our managed IT service includes 24/7 help desk support, network administration, quarterly CIO consultations, proactive maintenance, emergency on-site visits, and customized service guarantees tailored to your business needs.
How do you ensure network security for businesses?
We implement customized firewalls, web filtering, antivirus protection, and regular security assessments. Our proactive monitoring detects threats while ensuring compliance with HIPAA, PCI-DSS, and ISO 27000 standards for comprehensive cybersecurity.
Do you offer specialized solutions for healthcare providers?
Yes, we provide certified Nuance Dragon Medical software implementation for physicians, including customized templates, HIPAA-compliant documentation, and training to improve documentation efficiency and reimbursement rates.
What areas do you serve?
We serve businesses throughout Scranton, Wilkes-Barre, Allentown, Harrisburg, Philadelphia, and New York City regions with both on-site and remote IT support services.
How does your backup and disaster recovery work?
We configure automated backups stored locally and offsite with rapid restoration capabilities. Our solution includes quarterly backup verification and virtual hardware recovery options to minimize business disruption during system failures.
