Business Details
22 Years
experience
Emergency
services
Your Trusted Property Management Partner in Austin, TX
Crosstown Properties has been a family-owned and operated property management company in Austin, Texas since 2004. Our team of licensed real estate professionals brings decades of combined experience in residential property management, tenant relations, and investment property services. We specialize in single-family home management, leasing, and sales, prioritizing thorough tenant screening, proactive maintenance, and transparent communication.Our systems are designed to minimize vacancy, protect property value, and provide owners with reliable returns. With deep roots in Austin's real estate community, we maintain memberships in professional organizations like NARPM and adhere to strict ethical standards. Our approach combines personalized service with proven methodologies to deliver consistent results for property owners and tenants alike.
Services
Property Management
Leasing Services
Investment Sales
Residential Sales
Property Referrals
Details
- Year established: 2004
Highlights and features
- We offer 20+ years of Austin property management experience with licensed real estate professionals
- Our proprietary tenant screening process includes property tax record verification and pet profiling
- We maintain a network of vetted vendors for cost-effective, multi-trade repair solutions
- We provide transparent financial reporting with ACH transfers and detailed monthly statements
- Our preventative maintenance approach minimizes property damage and tenant turnover
Associations and certifications
- National Association of Residential Property Managers
What people say
Super fast to get it fixed
Professional and welcoming
Responsive and helpful
Well-maintained properties
Thorough tenant screening
Services
Property Management
Our comprehensive property management service handles day-to-day operations for single-family homes. We coordinate rent collection, tenant relations, and property maintenance while providing monthly financial statements. Our team ensures compliance with local regulations and market conditions. Owners benefit from our established vendor network and proactive maintenance approach to protect their investment value.
Tenant Screening
Our rigorous tenant screening process combines traditional checks with unique verification methods. We conduct credit reports through TransUnion, contact previous landlords, verify employment, and perform property tax record cross-checks to detect fraud. PetScreening profiles ensure proper animal accommodations while protecting property standards through detailed qualification criteria.
Leasing Services
We maximize property exposure through MLS listings, online platforms, and leasing locators. Our marketing includes professional photography and strategic pricing based on market analysis. The leasing process features thorough applicant evaluation and lease execution while maintaining compliance with fair housing regulations and property-specific requirements.
Maintenance Coordination
Our maintenance system prioritizes emergency repairs while managing routine upkeep. Tenants submit requests through our online portal, which we triage before dispatching qualified vendors. We implement cost-saving measures through multi-trade contractors and maintain repair records for owner transparency and property preservation.
Investment Sales
We assist owners with selling investment properties through our real estate brokerage services. Our team provides market analysis, pricing strategy, and marketing through MLS exposure. We coordinate showings and negotiations while ensuring smooth transaction processes for both buyers and sellers in Austin's competitive market.
People
Jim Wilson
Property Manager and Owner
Jim Wilson has managed Austin properties since 2004 after purchasing the business from a family friend. A former Army officer and Fortune 500 consultant, he applies organizational development expertise to property management. He holds a University of Mississippi B.S. in History and an American University M.S. in Organizational Development.
Molly Wilson
Assistant Property Manager
Molly Wilson combines global health policy experience with real estate expertise. After founding a refugee resettlement nonprofit and completing field research in Malawi, she now manages listings and website operations. She holds a Public Health degree from Agnes Scott College and an MSc in Global Health Policy from the University of Edinburgh.
Jeff Wilson
Growth and Development Assistant
Jeff Wilson brings hands-on property experience from managing home reconstruction projects. A George Mason University business graduate with golf scholarship experience, he handles leasing, maintenance oversight, and business development while applying his mechanical systems knowledge to property management operations.
Mary Wilson
Office Manager
Mary Wilson provides operational stability with 17 years of administrative management. Her landscaping business background and marriage and family therapy education contribute to creating efficient office systems that support the company's professional operations and client communication needs.
Questions
What types of properties do you manage?
We specialize in single-family homes and selectively manage quality condos and duplexes in specific Austin areas. We do not accept properties with pools or 4-plexes.
How do you screen tenants?
Our process includes credit reports, landlord references, employment verification, property tax record checks, and PetScreening profiles for animal accommodations.
What maintenance services do you provide?
We handle all aspects including emergency repairs, preventative maintenance, and vendor coordination with transparent cost management for property owners.
How are property management fees structured?
Our 8% management fee includes monthly reporting, with a $100 minimum. Leasing fees start at 70% of first month's rent with an $1,000 minimum.
Do you offer 24/7 tenant support?
While we're not available 24/7, we prioritize emergency repairs like HVAC failures and respond promptly to urgent maintenance requests during business hours.
Can owners use their preferred vendors?
We maintain a vetted vendor network for efficiency but will consider qualified third-party service providers for specific property needs.
