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Our Mission and History
At the Cleveland Rape Crisis Center, our mission is to support survivors of rape and sexual abuse, promote healing and prevention, and advocate for social change. Our vision is the elimination of sexual violence.
For over 45 years, we have been committed to providing a safe and supportive environment for survivors of sexual assault to receive the help and services they need. Our organization began in 1974, when two dedicated women, Lynn Hammond and Carrie Zander, founded our hotline in response to the growing need for services to assist survivors of sexual assault in Cleveland.
Over the years, we have grown from a grassroots, volunteer-run hotline service to a comprehensive organization offering a range of services, including 24-hour support, individual counseling, advocacy, and education programs. Our services are available to survivors of any gender identity or age, as well as their loved ones.
Our Services
We offer a variety of services to support survivors of rape and sexual abuse, including:
- 24-Hour Services: Our helpline is available 24 hours a day, 7 days a week, to provide immediate support and guidance to survivors of rape and sexual abuse.
- Individual Counseling: Our trained therapists offer one-on-one counseling sessions to help survivors process their experiences and work through their emotions.
- Advocacy: Our advocates provide emotional support, information, and help navigating the criminal justice system and medical and counseling services.
- Support Groups: We offer support groups for survivors of rape and sexual abuse to connect with others who have experienced similar situations.
- Child and Family Services: We provide services specifically designed for children and families who have been affected by sexual abuse.
- Support for Survivors of Human Trafficking: We offer specialized services for survivors of human trafficking, including counseling and support groups.
- Support for Deaf Survivors: We provide American Sign Language (ASL) interpreters and other accommodations to ensure our services are accessible to deaf and hard-of-hearing survivors.
Our Commitment to Quality
At the Cleveland Rape Crisis Center, we are committed to providing high-quality services that meet the unique needs of each survivor. We are dedicated to:
- Excellence in Service: We strive for excellence in all aspects of our services, from our responses to our 24-hour hotline to our counseling sessions.
- Cultural Competence: We believe that every individual has the right to be respected and supported, regardless of their cultural background or identity.
- Collaboration: We work closely with other organizations, community partners, and stakeholders to provide seamless services and supports to survivors.
Our Locations
We offer services in multiple locations in Cuyahoga, Ashtabula, Geauga, and Lake counties. Our locations include our main office in Cleveland, as well as satellite offices in Ashtabula, Chardon, Clark-Fulton, Mentor, and Shaker Square.
Overall Experience
The majority of reviewers have had a negative experience with the organization, citing unhelpful caseworkers, lack of emotional support, and poor communication.
Negative Experiences
Many reviewers reported feeling ignored, dismissed, or forced into services they did not want. Some caseworkers were described as "robots" who only cared about getting paid. Others reported being passed from person to person without receiving any actual help.
Communication Issues
Several reviewers mentioned poor communication, including being ignored for hours or even days after reaching out for help. In some cases, promises of follow-up were not kept, leaving individuals feeling stranded and unsupported.
Positive Experiences
A few reviewers had a positive experience, stating that the organization helped them through difficult times and provided valuable support and resources.
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