Business Details
40 Years
experience
Emergency
services
Trusted Charlotte Plumbing Since 1986
Founded in 1986 by Marine Corps veteran Ronnie C. Parsons Sr., Drain Express Sewer & Drain Cleaning Experts has grown into a multigenerational family business serving Mecklenburg County. Our commitment to trust, quality craftsmanship, and core family values drives every service we provide. Licensed, insured, and bonded by the State of North Carolina, we specialize in residential and commercial plumbing solutions ranging from simple repairs to full repipes. With over 35 years of experience, we prioritize upfront pricing, accountability, and 24/7 emergency availability. Our team holds advanced certifications in backflow testing and continuous education to ensure we deliver cutting-edge solutions. As a drug-free workplace, we maintain the highest standards of professionalism while offering courteous service that includes complete job-site cleanup.From water heater installations to sewer line replacements, our skilled technicians utilize modern equipment like video inspections and water jetting to address every plumbing challenge efficiently. The leadership transition to Ryan Parsons in 2021 continues our legacy of excellence while integrating new generations of expertise. We take pride in being deeply rooted in the Charlotte community, serving both homes and businesses with personalized attention. Our dedication to innovation, combined with traditional values, ensures every client receives reliable, cost-effective plumbing solutions tailored to their specific needs.
Services
Commercial Plumbing
Residential Repairs
24/7 Emergency Service
Sewer Line Replacement
Water Heater Installation
Drain Cleaning
Leak Detection
Backflow Certification
Water Jetting
Excavation Services
Details
- Year established: 1986
Highlights and features
- Family-owned since 1986 with multigenerational expertise
- Fully licensed, insured, and bonded by North Carolina
- 24/7 emergency service available across Mecklenburg County
- Certified backflow testers with advanced technical training
- Guaranteed job-site cleanup after every service call
Services
Commercial Plumbing
Our commercial plumbing services address all business needs from fixture installations to complete system upgrades. We specialize in high-volume water heater systems, sewer line maintenance, and emergency repairs for commercial properties. With licensed technicians and specialized equipment, we minimize downtime while ensuring code compliance and long-term reliability for businesses across Mecklenburg County.
24/7 Emergency Service
We provide immediate response for urgent plumbing crises including burst pipes, severe leaks, and sewer backups. Our 24-hour team arrives equipped with advanced diagnostic tools and repair materials to restore functionality quickly. Emergency services cover Charlotte and surrounding areas with transparent pricing even during late-night calls.
Sewer Line Replacement
Specializing in complete sewer line replacement using trenchless technology when possible. Our process includes video inspection for accurate diagnostics, followed by durable PVC piping installation. We handle both residential and commercial projects with street cut approvals and heavy equipment for complex excavations while maintaining clean job sites.
Drain Cleaning
We employ high-pressure water jetting and mechanical snakes to clear stubborn clogs in residential and commercial drains. Our technicians identify root causes like tree root intrusion or buildup, providing lasting solutions. We also offer preventive maintenance programs to avoid recurring issues in kitchens, bathrooms, and main sewer lines.
Backflow Certification
Our certified technicians perform annual backflow prevention testing and repairs as required by North Carolina regulations. We service commercial properties with complex systems and residential irrigation setups, ensuring safe water supply protection through proper device maintenance and documentation.
People
Ryan Parsons
Owner/Operator
Ryan began working with his father during high school and joined full-time after graduating in 2002. Holding an NC P1 license and certified backflow tester since 2006, he now leads the company while maintaining technical expertise in complex plumbing systems.
Ronnie Parsons
Senior Technician
A Marine Corps veteran and licensed NC P1 plumber, Ronnie transitioned from law enforcement to full-time plumbing in 2021. He brings dual expertise in public service and technical plumbing, ensuring both customer care and operational excellence in every project.
Colt Parsons
Apprentice Technician
Currently an upcoming high school freshman, Colt assists with weekend jobs and summer work. He's gaining hands-on experience in plumbing fundamentals while developing skills for future leadership roles in the family business.
Questions
What plumbing services do you offer in Charlotte?
We provide full-service plumbing including emergency repairs, sewer line replacement, water heater installation, drain cleaning, leak detection, and backflow certification for residential and commercial clients.
Are your plumbers licensed and insured?
Yes, all our technicians are fully licensed by North Carolina with additional certifications in backflow testing and continuous education on modern plumbing techniques.
Do you offer 24/7 emergency plumbing service?
Yes, we provide 24 hours a day, 7 days a week emergency service for urgent plumbing issues across Mecklenburg County.
What areas do you service?
We serve Charlotte, Mecklenburg County, and surrounding communities in North Carolina for both residential and commercial plumbing needs.
How do you handle job-site cleanup after service?
Our team guarantees complete cleanup after every job, ensuring your property remains undamaged and free of debris following plumbing repairs or installations.
Can you handle large-scale commercial plumbing projects?
Yes, we specialize in both residential and commercial plumbing with equipment for complex jobs including sewer line replacement and excavation services.
