Where Your Trailer is Our Top Priority
At Northwest Trailer Center, we are a family-owned business dedicated to providing top-notch services to the trucking and transportation industries. Our commitment to excellence has earned us a reputation as a trusted partner for truckers and organizations alike. With two locations, including our main location in Spokane Valley and our upcoming location in Pasco, we strive to meet the unique needs of each customer.
Our Services
We offer a comprehensive range of services designed to support the smooth operation of your business. From routine maintenance to complex repairs, our expert technicians are equipped to tackle any task. Our services include:
- Trailer Repairs: Our team of skilled technicians is trained to diagnose and repair a wide range of trailer-related issues.
- Trailer Modifications: Whether you need to customize your trailer for a specific application or require modifications to enhance safety or efficiency, we can help.
- Trailer Maintenance: Regular maintenance is crucial for extending the life of your trailer. Our team will ensure your trailer is in top condition, whether it's a routine inspection or a more extensive maintenance task.
- Liftgate Install: We install liftgates for trailers, ensuring safe and efficient loading and unloading of cargo.
- Liftgate Repair: If your liftgate is malfunctioning, our team will diagnose and repair it promptly to minimize downtime.
- Troubleshooting: When unusual issues arise, our experts will work to identify and resolve the problem, getting you back on the road quickly.
- ABS Diagnostics & Repair: We specialize in diagnosing and repairing ABS (Anti-lock Braking System) issues, ensuring your trailer is in compliance with safety regulations.
Parts Department
Our parts department is stocked with a wide range of parts for various trailer makes and models. Whether you're looking for a specific part or seeking guidance on selecting the right component, our knowledgeable staff is here to help. We're also authorized dealers for Aurora and associated brands, providing businesses and individuals with access to high-quality parts.
Rental Trailers
Sometimes, unexpected downtime or unexpected changes in your business require rental equipment. Our rental fleet includes a variety of trailers, including:
- Dry vans
- Refrigerated units (reefers)
- Flatbeds
We also offer secure yard parking for short-term or long-term storage. Whether you need a trailer for local transport or storage, we have the perfect solution.
Employment Opportunities
At Northwest Trailer Center, we're committed to building a team of talented professionals who share our passion for exceptional service and dedication to the transportation industry. We offer competitive benefits, including paid holidays and vacation, medical, and dental coverage. If you're interested in joining our team, please submit your resume and application to nwtc@nwtc.biz or drop it off in person at our office located at 6518 E. Dean Ave., Spokane Valley, WA 99212.
Excellent Customer Service and Quality Work
The reviewers praised the exceptional customer service provided by the staff at Northwest Trailer Center. They were friendly, respectful, and willing to go the extra mile to help customers in need. Many reviewers mentioned specific staff members, such as Ken, Max, and Kamani, who provided outstanding service.
Quick and Efficient Repairs
Several reviewers praised the quick turnaround time for repairs, with some mentioning that they were in and out in a matter of hours. The shop was able to accommodate urgent repairs, even when they were fully booked.
Reasonable Pricing
Reviewers also mentioned that the prices for services were reasonable and competitive.
Trust and Loyalty
Many reviewers stated that they would continue to use Northwest Trailer Center for all their trailer needs, citing trust and loyalty to the shop and its staff.
Negative Experiences
However, two reviewers had negative experiences. One reviewer felt that the shop lied to them about being unable to perform a repair, while another reviewer was told that the service guy was too busy to replace a cracked glad hand.
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