Business Details
34 Years
experience
Emergency
services
Your Trusted Insurance Partner in Hawaii
DTRIC Insurance has been a trusted provider of personalized insurance solutions in Hawaii since 1992. As a subsidiary of MS&AD Insurance Group, one of Japan's largest property and casualty insurers, we combine global expertise with local insight to serve our community. Our team of experienced agents delivers tailored auto, homeowners, renters, and umbrella insurance policies, emphasizing affordability, comprehensive coverage, and exceptional customer service.With a customer-first philosophy, we offer innovative discounts, 24/7 roadside assistance, and unique benefits like Deductible WipeOut for safe drivers. Our commitment to the Hawaiian community is reflected in initiatives like Drive Aloha, promoting traffic safety and accident prevention. Backed by nine out of ten customers who recommend us, we continue to provide reliable protection and personalized support to residents across the islands.
Services
Auto Insurance
Homeowners Insurance
Renters Insurance
Umbrella Insurance
Business Auto Insurance
Details
- Year established: 1992
Highlights and features
- We offer 30+ years of Hawaii-specific insurance expertise
- Our Deductible WipeOut program rewards safe drivers with $0 deductibles
- 24/7 emergency roadside service included with auto policies
- Customized coverage options for unique Hawaiian lifestyles
- Community-focused initiatives like Drive Aloha traffic safety program
What people say
Fast, efficient, friendly service
Excellent service and follow up
Phenomenal customer service
Super helpful representatives
Responsive and professional agents
Services
Auto Insurance
Customized auto insurance policies protect drivers with liability and physical damage coverage. Includes innovative features like Deductible WipeOut for safe drivers and 24/7 roadside assistance. Policies can be bundled with homeowners or renters insurance for additional savings. Our local agents help customers navigate coverage options and qualify for applicable discounts.
Homeowners Insurance
Comprehensive coverage protects homes against natural disasters, theft, and liability claims. Includes property protection for structures and personal belongings, plus liability coverage for injuries on premises. Special discounts available for security systems and multi-policy bundling. Equipment breakdown coverage included at no extra cost.
Renters Insurance
Affordable protection for renters' personal property and liability needs. Covers losses from fire, theft, and vandalism with worldwide protection for belongings. Provides liability coverage for injuries occurring in rented spaces. Available with continuous coverage discounts and bundling options with auto policies.
Umbrella Insurance
Excess liability coverage provides additional protection beyond standard policy limits. Available in $1 million and $2 million coverage amounts. Protects against catastrophic losses from lawsuits or major accidents. Requires existing auto or homeowners policy with minimum liability limits for qualification.
Business Auto Insurance
Specialized insurance for company vehicles and commercial operations. Includes physical damage coverage, hired auto protection, and business-specific enhancements. Available with package credits when combined with other business insurance products. Designed to meet Hawaii businesses' unique transportation needs.
People
Takuya Mitsueda
President and Chief Executive Officer
Leading DTRIC since 2021, Takuya oversees strategic direction and global initiatives while serving as liaison to parent company MS&AD Insurance Group. With 17 years of insurance experience at ADI prior to his appointment, he brings extensive industry knowledge to Hawaii operations.
Ann Nakagawa
Executive Vice President/Chief Administrative and Financial Officer
With over 25 years in Hawaii's insurance industry, Ann leads DTRIC's financial operations. Her expertise in accounting and financial management ensures stable, responsible underwriting practices that benefit policyholders across the islands.
Wenli Lin
Vice President/Chief Marketing Officer
Managing marketing strategy since 2019, Wenli directs branding, digital communications, and community relations. Her leadership ensures consistent messaging and effective outreach to Hawaii residents through traditional and modern marketing channels.
Michael Mishima
Vice President/Chief Claims Officer
With continuous service since DTRIC's founding in 1992, Michael oversees all claims operations. His 30-year tenure includes establishing the company's claims department and implementing efficient processes for handling personal and commercial insurance claims.
Martha Nobriga
Vice President/Agency Relations
Bringing 40+ years of Hawaii insurance experience, Martha strengthens DTRIC's community connections. Her agency relations leadership fosters strong partnerships with local insurance professionals serving diverse client needs across the islands.
Questions
What types of insurance do you offer?
We provide auto, homeowners, renters, umbrella, and business auto insurance policies tailored to Hawaii residents' needs.
Do you offer discounts for safe drivers?
Yes, our Deductible WipeOut program reduces collision deductibles to $0 after claim-free years of safe driving.
Is emergency roadside service available 24/7?
Yes, all personal auto policies include 24/7 emergency roadside assistance with no service call limits.
Can I bundle multiple insurance policies?
Yes, bundling home and auto insurance qualifies for our HomeAuto Advantage discount of up to 25%.
How can I file a claim?
Report claims online through our customer portal or contact our 24/7 claims center at 808-923-8742.
Do you serve all Hawaiian islands?
Yes, we provide insurance services across Oahu and all neighbor islands with local agent support.
Videos
