Tires and Auto Repair, Done With Care
At Broadway Tire & Auto, we pride ourselves on providing exceptional tire and auto repair services to our customers in Monona, Sun Prairie, and Madison, WI. With over 19 years of experience, we have built a reputation for delivering top-notch service and results.
Our Story
Our journey began in 1995 when our founder, Jim Strutt, saw the need for a trustworthy and reliable tire and auto repair shop in the community. Over the years, we have expanded to three locations, serving customers from all over Dane County. Our team of expert technicians, led by Jim, are dedicated to providing exceptional service and ensuring that every customer leaves our shop feeling satisfied and confident in their vehicle's maintenance.
What We Offer
At Broadway Tire & Auto, we offer a wide range of services, including:
- Tire Services: From tire rotations and balancing to flat tire repairs and tire rotations, our expert technicians will ensure that your tires are properly maintained for optimal performance and safety.
- Auto Repair: Our ASE-certified technicians are equipped to handle all types of automotive repairs, including brake repairs, wheel alignments, electrical system repairs, and more.
- Oil Changes: Regular oil changes are essential to maintaining your vehicle's health. Our expert technicians will ensure that your oil is changed properly to prevent costly repairs down the road.
- Used Tires: At Broadway Tire & Auto, we offer a wide selection of used tires from trusted brands like Cooper, Starfire, and Kumho.
- Free Services: Enjoy complimentary services like Wi-Fi, free coffee, and shuttle service while you wait.
What Sets Us Apart
- Quality Automotive Repairs: Our technicians are committed to providing exceptional workmanship and attention to detail, ensuring that every repair is done right the first time.
- Honest Pricing: We understand that budget plays a significant role in your decision-making process. That's why we offer competitive pricing on tires and auto repairs.
- Customer Focus: We believe that our customers are our top priority. We strive to build strong relationships and provide exceptional service to every customer who walks through our door.
Why Choose Broadway Tire & Auto?
At Broadway Tire & Auto, we pride ourselves on our:
- Expertise: Our team of technicians have over 50 years of combined experience in the industry.
- Honesty: We believe in transparency and honesty in all our interactions with customers.
- Quality: We strive to provide the best possible service and results for every customer.
Get Started Today
Whether you're in need of tire rotations, oil changes, or complex automotive repairs, Broadway Tire & Auto is here to help. Contact us today to schedule your next service appointment or drop by one of our three locations in Monona, Sun Prairie, and Madison, WI. We look forward to serving you!
Tire Installation and Repair Experiences
Damages and Scratches
- Several customers reported damages to their rims and wheels during tire installation, including consistent scratches and marks left by the shop's machines.
- One customer reported that the shop failed to install the correct tires, leading to vibration and shaking while driving.
Poor Customer Service
- Some customers felt that the shop took advantage of them, overcharging for services or not providing honest estimates.
- A few customers reported poor communication and attitude from the technicians, including being told to go to the dealer for service or being accused of trying to scam the shop.
Positive Experiences
- Several customers praised the shop's quick and efficient service, including same-day repairs and polite technicians.
- A few customers appreciated the shop's transparency and honesty, including breaking down the science behind the repairs and providing accurate estimates.
Other Issues
- One customer reported that the shop failed to reset the tire pressure sensor, leading to unnecessary costs.
- Another customer reported that the shop installed incorrect tire sensors, which stopped working within a week.
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