Business Details
50+ Years
experience
Emergency
services
Trusted Damage Restoration Services in Pasadena, MD
SERVPRO of Pasadena/Gibson Island understands the profound stress caused by fire, water, and mold damage to both residential and commercial properties. Our mission is to minimize life disruptions through rapid, professional restoration services that make damage incidents 'Like it never even happened.' Our team maintains rigorous training standards, including IICRC certification and ongoing corporate education, ensuring technical expertise in all restoration scenarios. With nationwide franchise support and localized service since 1967, we handle projects of any scale while maintaining personalized attention.Our pandemic response protocols follow CDC guidelines using hospital-grade disinfectants, demonstrating our adaptability to emerging challenges. We prioritize transparent communication, 24/7 emergency response, and post-service follow-ups to ensure client satisfaction. Our 55-year operational history and 410-255-1110 contact line reflect our commitment to community trust and accessibility.
Services
Water Damage
Fire Damage
Mold Remediation
Storm Damage
Construction
Commercial Cleaning
Specialty Cleaning
General Cleaning
Biohazard Cleanup
Virus/Pathogen Cleaning
Details
- Year established: 1967
Highlights and features
- 24/7 emergency response team available year-round
- IICRC-certified technicians with specialized restoration training
- Nationwide franchise network supporting local operations
- 55+ years of continuous service since 1967
- CDC-compliant disinfection protocols for pandemic safety
Associations and certifications
- IICRC
What people say
Prompt and professional
Fantastic crew
Great job
Reliable staff
Excellent company
Services
Water Damage
Our water damage specialists respond immediately to flooding emergencies, using industrial-grade extraction equipment and moisture detection technology. We implement structural drying protocols to prevent secondary damage while documenting the entire process for insurance purposes. Our technicians complete comprehensive restoration from basement floods to commercial water intrusions.
Fire Damage
We provide complete fire damage restoration services including soot removal, odor elimination, and structural repairs. Our team works overnight when necessary to secure properties and begins content cleaning within hours of fire department clearance. We coordinate with insurance adjusters to streamline the recovery process for homeowners and business owners.
Mold Remediation
Certified mold specialists handle remediation projects following strict containment procedures to prevent cross-contamination. We identify moisture sources, perform HEPA vacuuming, and apply antimicrobial treatments to eliminate mold colonies. Our post-remediation testing ensures complete spore removal while maintaining indoor air quality standards for residential and commercial spaces.
Commercial Cleaning
We offer tailored cleaning solutions for commercial properties including post-construction cleanup and pandemic-era disinfection services. Our technicians use EPA-registered disinfectants to sanitize high-touch surfaces while maintaining operational continuity for businesses. We provide documentation for compliance with health department regulations and industry-specific sanitation requirements.
Biohazard Cleanup
Trained professionals handle biohazard remediation following strict OSHA guidelines for bloodborne pathogen exposure. We decontaminate affected areas using hospital-grade disinfectants and properly dispose of regulated waste materials. Our compassionate team provides discreet cleanup services for unattended deaths, accidents, and trauma scenes while respecting property owners' privacy.
People
Diane Whittles
Co-Owner
Diane Whittles co-owns SERVPRO of Pasadena/Gibson Island/Lake Shore, bringing decades of experience in property damage restoration. She oversees daily operations and client relations, ensuring adherence to corporate quality standards while maintaining personalized service for local clients.
Nicholas J. Whittles
Co-Owner
Nicholas J. Whittles co-owns the local SERVPRO franchise with Diane Whittles. He manages technical operations and staff training programs, ensuring compliance with IICRC certification requirements and maintaining equipment readiness for 24/7 emergency response.
Questions
What types of damage do you handle?
We specialize in water, fire, mold, and storm damage restoration for residential and commercial properties, including biohazard cleanup and virus disinfection services.
Are you available for emergencies at night?
Yes, our team provides 24/7 emergency response with technicians available to dispatch within minutes of your call at (410) 255-1110.
How do you handle pandemic-related cleaning?
We follow CDC guidelines using EPA-registered disinfectants effective against similar pathogens to Coronavirus for commercial and residential sanitization services.
Do you work with insurance companies?
Yes, we coordinate directly with insurance adjusters and provide detailed documentation to streamline claims processing for property damage restoration projects.
What certifications do your technicians have?
Our staff maintains IICRC certification in water damage restoration, fire damage cleanup, and mold remediation through ongoing training at SERVPRO's corporate facility.
How quickly can you respond to emergencies?
Our average response time is under 2 hours for local emergencies, with equipment prepped and ready for immediate deployment upon dispatch.
