"A Different Story" - Where Trust and Expertise Meet
At Recovery Roofing & Restoration, we are dedicated to providing the highest quality roof and gutter repairs and replacements in North Carolina. Our close-knit team of experts has been serving the Durham area for over a decade, and we take pride in our commitment to excellence and customer satisfaction.
Our Story
Recovery Roofing & Restoration is a local company with an A+ rating with the Better Business Bureau. Over the past 10 years, we've replaced thousands of roofs all over the Triangle Region. We recognize that selecting a roofing contractor is a big decision, and we're committed to making the process as stress-free as possible. Our team of factory-trained, skilled craftsmen utilize the best practices to complete repairs with precision and outstanding quality control.
Our Services
We offer a wide range of services to meet the unique needs of our clients. From roof installation to gutter repairs, we've got you covered. Our services include:
- Installation of new roofs, including metal roofs
- Replacement of damaged or aging roofs
- Repairs for storm-damaged roofs
- Gutter repairs and replacements
- Commercial roofing services
- Roof maintenance and inspections
- Insurance claim assistance
- Financing options for unexpected repairs
Our Mission
Our mission is to provide our clients with the highest level of service and craftsmanship, while maintaining a commitment to integrity and excellence. We work closely with insurance companies to provide homeowners with affordable roof solutions, and we're dedicated to keeping your home protected from the elements.
Our Team
Our team of experts is led by experienced professionals who are dedicated to providing the highest level of service. We're proud to be a GAF Master Elite Contractor, and we maintain Select Shinglemaster status with Certainteed. Our team is committed to ongoing training and education to stay up-to-date on the latest techniques and materials.
Overall Review Summary
Positive Feedback
- Many reviewers praised the company's professionalism, responsiveness, and quality of work.
- The staff, including Reggie, Kelli, Chris, and others, were commended for their helpfulness, patience, and knowledge.
- The company's communication was described as excellent, with regular updates and scheduling done efficiently.
- The quality of the materials used, such as GAF shingles, was appreciated by several reviewers.
- The company's willingness to work with insurance companies and provide guidance throughout the process was also highlighted.
Negative Feedback
- A few reviewers expressed disappointment and frustration with the company's handling of specific issues, such as not returning calls, not providing quotes, or not completing work as promised.
- One reviewer felt misled about the company's willingness to return leftover materials, which was not the case.
- Another reviewer had issues with the company's warranty and repair process.
Common Praise
- Professionalism and responsiveness
- Quality of work and materials used
- Excellent communication and scheduling
- Guidance and assistance with insurance claims
Common Complaints
- Issues with communication and responsiveness
- Misunderstandings about leftover materials and warranties
- Disappointment with repair or completion of work
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