At Boston Muffler Brake & Automotive, we pride ourselves on being the trusted name in auto repair and maintenance services for families across our area. With over 60 years of experience, we've built a reputation for providing top-notch workmanship, exceptional customer service, and unparalleled attention to detail.
Our Story
Boston Muffler Brake & Automotive has been under the current management since 1989, and we've been serving the Waltham, MA community since 1959. Our team of ASE-certified technicians is dedicated to providing the best possible service to our customers, using only high-quality parts and meeting all requirements necessary to provide the automotive service and customer experience you expect and value from your service provider.
Our Services
We offer a wide range of services to meet your vehicle's needs, including brake repair, exhaust system work, collision repair, body paint jobs, and more. Whether you need a routine maintenance checkup or a major repair, our team is equipped to handle it all. We're also a NAPA AutoCare Center, which means we back qualifying work with a nationwide warranty.
Why Choose Us?
At Boston Muffler Brake & Automotive, we're committed to providing the best possible service to our customers. We use environmentally safe, water-based paint on each paint job, and we're certified by AAA, ASA (Automotive Service Association), and the Better Business Bureau (BBB). We're located at 251 Lexington St Waltham, MA 02452, and our hours are Monday through Friday, 7:30 AM to 5:30 PM.
Our Mission
Our mission is to provide exceptional auto repair and maintenance services to our customers, while maintaining the highest level of integrity, honesty, and attention to detail. We appreciate your patronage and believe in building long-term relationships with our customers.
Overview of Reviews
The reviews of Boston Muffler Brake & Automotive are a mixed bag, with some customers having excellent experiences and others reporting negative encounters.
Praise for Quality Work and Honesty
Several reviewers praised the shop's quality of work, honesty, and professionalism. They reported receiving reasonable prices, fast service, and excellent work on their vehicles. Some even mentioned that the shop went above and beyond to ensure their satisfaction.
Issues with Pricing and Customer Service
On the other hand, some reviewers expressed frustration with the shop's pricing, claiming that they were overcharged for simple repairs. A few customers also reported poor customer service, including unprofessional phone interactions and a lack of transparency about the repair process.
Common Themes
While there are some positive reviews, a common theme among the negative reviews is a sense of mistrust and feeling taken advantage of by the shop. Some customers felt that the shop prioritized making money over providing quality service.
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