Experience the Art of Fine Furniture at Affordable Prices
At Heritage Furniture Gallery & Outlet, we're dedicated to providing our customers with the best furniture and value on the market today. Located in the heart of furniture country, in the Hickory Furniture Mart, we offer a vast selection of high-quality, affordable furniture to suit every style and budget.
Our Story
Our mission is to provide our customers with the best furniture and value on the market today. We achieve this by having direct relationships with furniture manufacturers, who have overstocked furniture at a great price. This means we can pass that price along to our customers, offering large discounts every day that range from 30% to 75% off retail prices.
Our Services
As a furniture lover's home away from home, we offer a wide range of services to ensure our customers find the perfect piece of furniture for their home. Our highly skilled interior design staff is always available to assist with designing your space, and we offer complimentary virtual design appointments to help you visualize your new furniture in your home. We also feature a "Design of the Month" section on our website, where our designers create a new room design each month, complete with product information and pricing.
In addition to our vast selection of furniture, we also offer a variety of services to make your shopping experience with us as seamless as possible. We offer financing options, a price match guarantee, and a hassle-free return policy. We're committed to providing our customers with an exceptional shopping experience, and we strive to continually improve our services to meet your needs.
Our Goal
Our goal at Heritage Furniture Gallery & Outlet is to provide our customers with the best furniture and value on the market today. We're committed to offering the best selection of furniture at the best prices, and we're dedicated to providing exceptional customer service to ensure our customers have a positive shopping experience.
Poor Customer Service and Delayed Delivery Issues
Several customers have expressed frustration with the company's customer service, citing instances of dishonesty, rudeness, and unhelpful representatives. Some customers reported being charged for items that were not in stock, and later told that the items would not be available for several months. There were also complaints about the restocking fee policy, which customers felt was unfair.
Delivery Issues and Lack of Communication
Multiple customers experienced delayed deliveries, with some waiting for months for their furniture to arrive. In some cases, customers were not informed about delays, and when they followed up, they were given inaccurate information about the status of their orders.
Positive Experiences with Sales Representatives
On the other hand, many customers had positive experiences with individual sales representatives, who were described as helpful, knowledgeable, and patient. These representatives helped customers find the right furniture, provided good advice, and followed up to ensure customer satisfaction.
Honest and Cooperative Manager
One customer had a positive experience with a manager who reached out to resolve an issue and was cooperative and reasonable.
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