Protecting what matters most, one home and one business at a time.
At Vector Security, we're passionate about protecting what matters most - your home, your business, and your loved ones. As a premier provider of intelligent security solutions, we've been serving nearly 400,000 residential, business, and national account customers in North America and Puerto Rico for over 50 years.
Our Heritage
Vector Security is a sister company of The Philadelphia Contributionship, the nation's oldest insurance company founded in part by Benjamin Franklin in 1752. This unique heritage has enabled us to build a reputation for excellence in the security industry, with a strong commitment to protecting our customers' homes and businesses from losses.
Our Services
We offer a wide range of security solutions tailored to fit each customer's needs. From alarm monitoring and video surveillance to personal emergency response and energy management, our services are designed to provide peace of mind and convenience to our customers. Our unique approach involves integrating smart home devices to create an ecosystem that enhances comfort and safety. With our award-winning monitoring and tailored security packages, we protect homes, small businesses, mid-to-large businesses, and multi-site commercial customers.
Home Security
Our home security solutions include monitored burglar, fire, and carbon monoxide alarms, video surveillance, smart and secure entryways, personal emergency response, energy management, and environmental hazard monitoring. We believe that your home should be your center of safety and comfort, and we're dedicated to providing you with the best possible protection.
Business Security
Our business security solutions include monitored burglar, fire, and carbon monoxide alarms, video surveillance, access control, energy management, and environmental hazard monitoring. We understand that your business is your livelihood, and we're committed to providing you with the security and confidence you need to focus on what matters most.
Multisite Commercial
Our multistate commercial security solutions include monitored intrusion, fire, and carbon monoxide alarms, managed network services, video surveillance, access control, loss prevention solutions, energy management, and environmental hazard monitoring. We're dedicated to providing one-source solutions for multi-site commercial customers, ensuring that your business operates smoothly and securely.
Awards and Recognition
We're proud to have been recognized as #4 among the top home security system providers in the United States, #1 in security by SDM Magazine, and the 2016 Installer of the Year by SSI magazine.
Careers
If you're passionate about security and customer service, we'd love to hear from you. Explore our career opportunities and join our team of dedicated professionals who are committed to protecting what matters most.
Contact Us
Ready to get protected with Vector Security? Call us now at (888-832-8671) or download our app to learn more about our security solutions.
Poor Customer Experience and Ineffective Service
Multiple customers have expressed frustration and dissatisfaction with Vector Security's service. One customer's store alarm malfunctioned, causing disruptions and police visits, and despite multiple calls, the issue remained unresolved. Another customer was forced to pay for their security system during a military deployment, despite not needing the service, and felt that the company showed no appreciation for their military service.
Equipment Issues and Inefficiencies
Some customers have reported issues with their equipment, including non-functional systems and outdated technology. In one instance, a customer was installed with a driveway alert system, but the equipment was large, old, and cheaply made.
Unreliable and Unhelpful Customer Service
Several customers have experienced poor customer service, including dropped calls, unhelpful representatives, and long wait times for appointments. In some cases, scheduled appointments were cancelled or technicians did not have the necessary parts to complete the job.
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