Business Details
26 Years
experience
Your Destination for Unique Designer Jewelry & Artisan Gifts
At NEWTWIST, we have dedicated ourselves to curating an exceptional collection of hand-crafted designer jewelry and artisan gifts since 2000. Our commitment to quality and uniqueness is reflected in every piece we offer, sourced from talented artists like Jamie Joseph, Rene Escobar, and Victoria Cunningham. Each item is meticulously crafted, ensuring no two pieces are alike, embodying individuality and artistry. As a family-owned business, we prioritize outstanding customer service, guiding clients to find the perfect treasure for any occasion. Our expertise extends to custom sizing, special orders, and personalized gift selection, ensuring a seamless shopping experience.With tax-free shopping and free shipping on qualifying orders, we strive to make luxury accessible. Our physical store in Eugene, Oregon, and online platform allow customers worldwide to explore our evolving collection of jewelry, home goods, and handbags. We stand by our products with a 10-day return policy and offer repair services through our network of artists. Our dedication to excellence has made us a trusted destination for those seeking meaningful, one-of-a-kind pieces.
Services
Jewelry Sales
Custom Sizing
Gift Wrapping
Special Orders
Jewelry Repairs
Online Consultations
Curbside Pickup
International Shipping
Return Policy Management
Artist Collaborations
Details
- Year established: 2000
Highlights and features
- We offer free shipping on U.S. orders over $50 and tax-free purchases.
- Our jewelry is hand-crafted by renowned artists, ensuring one-of-a-kind pieces.
- We provide custom sizing and special order options for personalized service.
- Our family-owned business prioritizes exceptional customer service and transparency.
- We guarantee price matching for non-sale items found at lower prices elsewhere.
Services
Jewelry Sales
NEWTWIST offers a curated collection of hand-crafted jewelry from renowned artists, including rings, necklaces, and bracelets. Each piece is unique, featuring materials like diamonds, pearls, and river rocks. Our collection caters to diverse tastes and occasions, ensuring customers find meaningful, artful designs.
Custom Sizing
We provide custom sizing for rings and adjustable chain lengths to ensure a perfect fit. Our team guides customers through the sizing process and accommodates special requests, with a 4-8 week turnaround for alterations. Additional fees may apply for certain adjustments.
Special Orders
Customers can request out-of-stock items or exclusive designs through our special order service. We coordinate directly with artists to fulfill these requests, requiring full payment upfront. Expedited options may incur extra charges, and orders can be canceled within two business days.
Jewelry Repairs
NEWTWIST facilitates repair services for purchased jewelry, coordinating with the original artists. Repairs may incur fees based on materials and labor. Customers are encouraged to contact us directly to initiate the repair process and receive cost estimates.
Gift Wrapping
All orders include complimentary signature gift wrapping. We also offer hand-written cards with personalized messages, enhancing the gifting experience. This service is included at no additional cost, ensuring gifts arrive beautifully presented.
People
Colleen Stangeland
Owner
Colleen Stangeland founded NEWTWIST in 2000, transforming it into a premier destination for hand-crafted jewelry. Her vision combines artistry with functionality, curating a collection that celebrates individuality and craftsmanship.
Laura
Web Store Manager
Laura oversees NEWTWIST's online operations, leveraging her four years of in-store experience to enhance digital customer service. She specializes in guiding customers to find perfect gifts and managing webstore logistics efficiently.
Questions
What are your shipping rates and policies?
Orders $50+ receive free ground shipping. Express shipping options are available, with rates starting at $12. International shipping costs $50 via Priority Mail.
Can I return an item if I'm not satisfied?
Yes! Items may be returned within 10 days for a full refund, excluding special orders. A prepaid return label is provided upon request.
Do you offer custom sizing or special orders?
Yes, we offer custom sizing and special orders. Please contact us for details, as these items require 4-8 weeks for delivery and are final sale.
Is tax applied to purchases?
No sales tax is charged, as NEWTWIST is based in Oregon. International orders may incur local taxes or duties.
Can I get gift wrapping or a personalized message?
All orders include free signature gift wrapping. You may add a personalized message during checkout for a hand-written card.
What payment methods do you accept?
We accept all major credit cards. Gift card payments require phone orders. No financing options are available.
