Where every dog is treated like royalty!
At Urban Paws, we're passionate about providing a luxurious retreat for your furry friends. Our state-of-the-art facility in Downtown Dallas offers a unique blend of comfort, fun, and relaxation for dogs of all shapes and sizes. Our team of dedicated professionals is committed to delivering exceptional care and attention to every guest, making us the go-to destination for pet owners who want the best for their beloved companions.
Our Story
Urban Paws was born out of a passion for animals and a desire to create a safe haven where dogs can thrive. Our founders, who are also dog owners themselves, recognized the need for a luxurious pet retreat that combines comfort, fun, and relaxation. After years of research and planning, Urban Paws opened its doors in Downtown Dallas, offering a unique blend of boarding, daycare, bathing, training, and retail services.
Our Services
At Urban Paws, we're proud to offer a range of services designed to cater to the unique needs of your furry friend. Our custom-built oversized townhomes provide a comfortable and spacious environment for boarding, complete with beds raised off the floor and windows overlooking downtown. Our daycare program offers over 10,000 square feet of indoor and outdoor parks for endless fun and exercise with friends. Our luxurious bathing spa provides massaging baths using all-natural shampoos and conditioners, while our training programs are designed to enrich the bond between dogs and their owners.
Our Philosophy
At Urban Paws, we believe that every dog deserves to be treated like royalty. That's why we're committed to delivering exceptional care and attention to every guest, tailoring our services to meet the unique needs of each furry friend. We're passionate about building strong relationships with our clients, and we strive to provide a warm, welcoming environment that makes every dog feel like they're part of the family.
Overall Experience
The reviews highlight a mixed bag of experiences at Urban Paws, with some customers having a great experience and others reporting negative encounters.
Positive Experiences
Many customers have had positive experiences at Urban Paws, praising the staff, facilities, and services. They mention that their dogs were happy, well-cared for, and seemed to enjoy their time at the daycare and boarding facilities. Some customers appreciated the flexibility, accommodations, and personalized care provided by the staff.
Negative Experiences
On the other hand, some customers reported negative experiences, including allegations of animal abuse, neglect, and poor customer service. Some customers mentioned that their dogs were not fed properly, and one customer claimed that their dog was not allowed to attend due to breed discrimination.
Staff and Facilities
The staff at Urban Paws received both praise and criticism. Some customers appreciated the friendly, caring, and professional staff, while others reported poor service, neglect, and a lack of concern for their pets' well-being.
Concerns and Complaints
Some customers expressed concerns about the facilities, including allegations of animal abuse and neglect. Others complained about breed discrimination, poor customer service, and a lack of transparency.
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