Your One-Stop Shop for All Your Computer Needs
At Echelon Computers, we pride ourselves on being the premier computer repair and sales destination in Crystal Lake, Illinois. With over 30 years of combined computer and IT service expertise, our team is dedicated to providing unparalleled customer service and expert solutions to meet your every computer need. Whether you're in need of a simple repair or a comprehensive system upgrade, we're here to help.
Our Services
We offer a wide range of services to cater to your unique computer needs. From computer repair and upgrade options to sales and setup services, we've got you covered. Whether you're a residential or commercial customer, we're equipped to provide personalized solutions to fit your specific requirements.
PC and Mac Service
At Echelon Computers, we understand the importance of having a reliable computer. That's why we offer upgrades and repair options for almost any computer out there. Whether you're looking to breathe new life into an old system or upgrade to a brand-new device, we've got the expertise and resources to get the job done. We offer evaluation and repair services for both PCs and Macs, so you can rest assured that your computer is in good hands.
Remote Service
For those who cannot bring their computers to our store, we offer remote service options. Our remote service allows us to troubleshoot and diagnose issues remotely, providing you with a convenient and cost-effective solution. Contact us to learn more about our remote service options.
Onsite Service
We also offer onsite assistance for both residential and commercial applications. Our skilled technicians will travel to your location to provide expert service and support. Contact us to learn more about our onsite service options.
Data Recovery
In the unfortunate event that your computer's data is lost or corrupted, our data recovery services can help. We understand the importance of data recovery, which is why we offer a variety of data recovery options to suit your unique needs.
New Computer Setup
Purchased a new computer and need help setting it up? Our setup and data transfer services include bookmarks, settings, and programs. We'll ensure a seamless transition from your old computer to your new one.
Cracked Laptop Screens
Don't let a cracked laptop screen hold you back. Our expert technicians can repair or replace cracked screens, getting your laptop up and running in no time.
Data Transfer and Backup
We understand the importance of data backup and transfer. That's why we offer a range of data transfer and backup solutions for both local and cloud applications. Contact us to learn more about our data transfer and backup services.
Store Hours and Location
Visit us at our convenient location in Cary, Illinois. Our store hours are:
- Monday, Wednesday, Friday: 9am - 5pm
- Tuesday, Thursday: 9am - 6pm
- Saturday: 9am - 12pm
- Closed Sundays
Contact us at 815-455-6200 or visit our store at 115 E. Main St. (Northwest Hwy.) Cary, IL 60013.
Overview of Computer Repair Services at Echelon Computers Inc.
Echelon Computers Inc. is a well-regarded computer repair service provider that offers a range of services, including diagnostics, repairs, and upgrades. The company has a team of knowledgeable and helpful staff members who take pride in their work and strive to provide excellent customer service.
Procedures and Turnaround Time
The company's estimated turnaround time is usually within a few days, although in some cases, customers have received a call the next day indicating that their computer is ready for pickup. In one instance, a customer was called the following day to inform them that their laptop was ready, despite an estimated turnaround time of 2-3 days.
Friendly and Helpful Staff
The staff at Echelon Computers Inc. is known for being friendly and helpful. Emelia, in particular, is noted for explaining issues with a customer's computer and even helping them with email addresses. Other staff members, including Blake, are praised for their professionalism, understanding, and attention to detail.
Repair Options
The company offers various repair options, including replacing hard drives with new solid-state units, fixing charging receptacles, and upgrading operating systems. They are also able to diagnose and repair complex issues, such as BIOS driver updates causing computers to crash.
Customer Satisfaction
Overall, customers are extremely satisfied with the services provided by Echelon Computers Inc. Many have praised the company's ability to repair their computers quickly and efficiently, and have noted the friendly and helpful staff. Some customers have even stated that the company has exceeded their expectations and provided excellent value for the price.
One Negatively Reviewed Instance
However, one customer had a negative experience, stating that their computer was not repaired as quickly as promised and that they were delayed several times. This experience was isolated and did not affect the overall positive reputation of the company.
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