Where Your Treasures Are Crafted with Love
At Neptune Designs, we pride ourselves on being the oldest jeweler in Key West, FL, with a rich history dating back to 1976. Our store, located at 301 Duval Street, is a treasured institution in the heart of downtown Key West. Our mission is to provide unique and exquisite jewelry pieces that reflect the beauty and charm of our island paradise.
Our Story
Neptune Designs is owned and operated by Jay and Carmenza Pfahl, a husband-and-wife team who have dedicated their lives to creating and curating the finest jewelry pieces in Key West. Our story began over 40 years ago, when we first opened our doors to the public. Since then, we have built a reputation for excellence, kindness, and dedication to our customers.
Our Services
At Neptune Designs, we offer a wide range of services designed to make your jewelry shopping experience truly unforgettable. Our professional jewelers are skilled in a variety of areas, including:
- Custom Jewelry Design: We specialize in creating one-of-a-kind, handmade jewelry pieces that reflect your personal style and preferences. From concept to completion, our skilled artisans will work with you to bring your vision to life.
- Jewelry Repair and Restoration: Our expert jewelers are trained to repair and restore your treasured jewelry pieces to their former glory.
- Appraisals: Our team of experts will provide you with a comprehensive appraisal of your jewelry, helping you make informed decisions about your treasured possessions.
- Cleaning and Maintenance: Keep your jewelry looking its best with our expert cleaning and maintenance services.
Our Collections
We take great pride in our extensive collection of fine jewelry, featuring pieces crafted from the finest materials, including gold, silver, and precious gems. Our collections include:
- The Key West Collection: A unique series of jewelry pieces inspired by the beauty and charm of Key West.
- Treasure and Coins: A rare and exquisite collection of ancient coins and treasures, including Atocha artifacts.
- Colored Gems: A stunning selection of colored gemstones, each one carefully selected for its beauty and rarity.
Why Choose Neptune Designs
At Neptune Designs, we're committed to building long-lasting relationships with our customers. Our knowledgeable sales associates will take the time to understand your needs and preferences, helping you find the perfect piece of jewelry to cherish for years to come. We're proud to be a locally owned and operated business, and we look forward to serving you.
Customer Service and Experience
The majority of reviewers praised the excellent customer service provided by the store's staff, mentioning their friendliness, patience, and willingness to help. Many reviewers appreciated the personalized attention they received, from custom designs to repairing jewelry.
Jewelry and Selection
Reviewers raved about the unique and impressive selection of jewelry, including rare coins and custom pieces. The store's ability to create custom designs and accommodate special requests was a highlight for many customers.
Negative Experiences
However, a few reviewers had negative experiences, including poor customer service, lost or damaged jewelry, and issues with repairs.
Issues with Repairs and Custom Work
Some reviewers experienced problems with custom work, such as engravings being erased or changes made to the original design without consent.
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