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Austin Waterjet is a national cutting service and sheet metal fabricator that has been serving the Central Texas region for over two decades. Founded in 1997 by James and Janet Miller, our company has built a reputation for providing high-quality parts with short lead times. We take pride in our ability to adapt to the ever-changing needs of our customers, and our commitment to providing excellent service, rapid response, and competitive pricing.
Our Mission
At Austin Waterjet, our mission is to provide our customers with unparalleled cutting and fabrication services. We achieve this by investing in the latest technology, training our experienced staff, and continually evaluating and updating our processes. We understand the importance of timely delivery and flexibility in meeting our customers' diverse needs.
Services
Our services include waterjet cutting, laser cutting, sheet metal fabrication, and value-added services such as light machining, grinding, and welding. We also stock and supply a wide range of raw materials, including aluminum, steel, and stainless steel. Our capabilities include cutting, forming, and finishing parts for a variety of industries, including aerospace, construction, and electronics.
Portfolio
Our portfolio showcases our expertise in working with various materials and applications. From cutting retainer plates for high-tech industries to manufacturing logo signs for signage companies, we have the capability to tackle a wide range of projects. Take a look at our portfolio to see how we have helped our customers bring their projects to life.
Industrial Capabilities
Our industrial capabilities include:
- Waterjet cutting
- Laser cutting
- Sheet metal fabrication
- Value-added services such as light machining, grinding, and welding
- Raw material stocking and supply
Quality Control
At Austin Waterjet, we take quality control seriously. We have implemented a comprehensive quality control program to ensure that our products meet the highest standards. Our state-of-the-art equipment and experienced staff ensure that every part that leaves our facility meets our customers' expectations.
History
Founded in 1997, Austin Waterjet has been serving the Central Texas region for over two decades. We have grown steadily over the years, and we have been able to expand our services and capabilities to meet the changing needs of our customers.
Facilities
Our 25,000-square-foot facility is located in south Austin and is designed to accommodate a wide range of projects. Our two-acre fenced yard provides ample parking and storage space.
Contact Us
We invite you to contact us to discuss your upcoming projects. Our experienced team is here to provide you with expert guidance and support.
Overall Experience
The reviews highlight a mixed bag of experiences with Austin Waterjet, with some customers having excellent encounters and others facing issues with communication, quotes, and customer service.
Positive Experiences
Many customers have praised the team at Austin Waterjet, particularly Konrad, Betsy, and the rest of the staff, for their helpfulness, professionalism, and attention to detail. They have been commended for their ability to meet tight deadlines, provide high-quality work, and offer competitive pricing. Several reviewers have also appreciated the company's willingness to go the extra mile to accommodate their unique requests and needs.
Negative Experiences
On the other hand, a few customers have expressed frustration with the communication style of some team members, specifically Frank, who was perceived as rude and unprofessional. There have also been instances where mistakes were made with orders, and the response to these issues was deemed inadequate.
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