We simplify technology so your business can thrive.
At 3rd Element, we understand that technology is a critical part of any organization's daily operations. Our mission is to provide strategic and personalized IT support and cybersecurity services to ensure that your technology performs when it matters most. Our team of experts is dedicated to delivering top-notch services that meet the unique needs of each client.
Our Services
We offer a wide range of services designed to address the specific needs of regulated industries, local government, professional services, and small businesses. Our services include Managed IT Services, Co-Managed IT Services, Cybersecurity, Cyber Insurance, and Disaster Recovery. We also provide solutions for industries such as Healthcare, Finance, Construction, and Municipal Government.
Why Choose 3rd Element?
We believe that people and relationships matter more than ever in today's fast-paced technology landscape. Our team is dedicated to providing personalized service and support to ensure that our clients receive the highest level of care. We pride ourselves on our commitment to transparency, honesty, and professionalism. Our flat-rate agreements and predictable costs ensure that our clients can plan ahead with confidence.
Our Expertise
Our team is comprised of experienced and certified professionals who have a deep understanding of the latest technology trends and security threats. We take a proactive approach to IT support, leveraging our expertise to identify potential issues before they become major problems. Our expertise extends to cloud services, cybersecurity, and compliance, ensuring that our clients' data is secure and their technology is aligned with their business objectives.
What Sets Us Apart
We believe in the importance of relationships and transparency in our interactions with clients. That's why we offer a no-contract policy, ensuring that our clients can work with us on their own terms. We also commit to stateside support, providing our clients with personalized service and support from experienced engineers who know their organization.
Our Partnerships
We partner with leading technology companies to deliver cutting-edge solutions that meet the unique needs of each client. Our partners include Microsoft, and other leading technology providers.
What Our Clients Say
At 3rd Element, we take pride in the positive relationships we've built with our clients. Here's what some of our clients have to say:
- "We know that when we walk in the door each and every morning, we will have a functioning computer system. 3rd Element has the ability and knowledge to make anything work, plus they are extremely pleasant to do business with." - Pam Hoffman, Farnham Insurance Agency
- "Having someone local to take care of any issues we have has been a huge time saver. Often times I can simply report the problem by email or by phone, and the staff at 3rd Element fixes the problem while I am still on the phone with them." - Chief David Lash, N.York County Regional Police
Get in Touch
Contact us today to learn more about how 3rd Element can help your organization thrive in today's fast-paced technology landscape.
Exceptional Service and Support
The reviews highlight the exceptional service and support provided by the team, with many customers praising the professionalism, knowledge, and prompt assistance of the staff.
Technical Expertise and Problem-Solving
Justin Kim, in particular, is mentioned multiple times for his excellent problem-solving skills, patience, and friendly demeanor. He has helped numerous customers resolve a range of technical issues, from simple fixes to more complex problems.
Personalized Attention and Care
Several customers appreciate the personalized attention and care they receive from the team, with some feeling like they are more than just another client. The staff takes the time to understand their needs, provides clear instructional tools, and ensures that issues are resolved promptly.
Timely Response and Resolution
The response time to submitted tickets is fast, with most issues resolved quickly and efficiently. The team's ability to resolve problems in a timely manner has earned them high praise from customers.
Teamwork and Collaboration
The reviews also highlight the excellent teamwork and collaboration within the company. Team members work together seamlessly to provide comprehensive support, and their collective expertise has helped customers overcome various technical challenges.
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