Custom Data Associates

Empowering Appliance Professionals with Innovative Software Solutions

CDA Software has been proudly serving the appliance industry for over 40 years, providing innovative software solutions that boost efficiency, optimize scheduling, and maximize customer satisfaction. Countless service providers across the nation trust CDA Software to streamline their operations and achieve remarkable results.

What Sets Us Apart?

We understand the unique challenges faced by appliance professionals, and our software is tailored to address them. Our solutions are designed to:

• Increase First-Time Completes: Streamline scheduling, streamline parts management, and optimize technician expertise to minimize call-backs and boost completion rates.
• Empower Technicians: Give technicians mobile access to essential information, including manuals, parts lists, and real-time customer notifications.
• Boost Customer Satisfaction: Improve communication, automate scheduling notifications, and offer seamless online scheduling for enhanced customer experience.

Comprehensive Solutions for Every Aspect of Your Business

Our diverse range of services include:

1. Inventory Control & Parts Management

• Real-time parts tracking across locations
• Alerts for missing parts prior to scheduling
• Automated tax calculation at the address level
• Detailed parts label with 10 unique pieces of information

2. Scheduling & Routing Optimization

• Automatic two-man scheduling in just two clicks
• Route optimization with just one click
• GPS tracking for technicians on both iOS and Android devices
• Real-time ETAs for customers based on traffic and location

3. Communication & Transparency

• Automated customer notifications via text and email
• Online appointment scheduling through text
• Mobile technician app with access to all necessary information
• Comprehensive reporting and analytics

4. Advanced Features & Integrations

• Custom model-to-parts lookup
• One-click part ordering
• Model-to-parts lookup for technicians
• Credit card processing and secure data storage

Join the CDA Software Community

Our dedicated team is committed to providing exceptional customer service and ensuring your complete satisfaction. We offer comprehensive training resources, ongoing support, and regular software updates to empower you for success. Don't hesitate to request a personalized demo and discover how CDA Software can revolutionize your appliance service business.