Business Details
26 Years
experience
Emergency
services
Your Trusted IT Solutions Partner in Johnson City, TN
Unbound Digital Computer Repair and Networking has specialized in business IT support for networks, servers, and VoIP phone systems in the Tri-Cities area for over twenty years. Founded in 2000 by Jason Miller, we operate as a family-owned company committed to delivering high-quality technical solutions with honesty and integrity. Our team treats every client's equipment with care, prioritizing preventative maintenance to minimize downtime and ensure long-term reliability. We have earned trust through word-of-mouth referrals and consistently high customer satisfaction ratings, serving businesses of all sizes with personalized attention.Our expertise spans cybersecurity, managed IT services, cloud solutions, and compliance support for industries requiring HIPAA, PCI, and SOX standards. We differentiate ourselves through 24/7 emergency support, no-contract agreements, and a commitment to explaining technical details in plain language. Our staff conducts comprehensive system inspections during repairs to identify and resolve potential issues proactively, ensuring clients receive maximum value from their technology investments.
Services
Managed IT Services
Cybersecurity Solutions
VoIP Phone Systems
Cloud Services
Business Email Setup
Wireless Network Solutions
Projection Systems
Xerox Printing Solutions
Remote Support
Compliance Management
Details
- Year established: 2000
Highlights and features
- Established in 2000 with proven expertise in business IT solutions
- No contracts required for our managed services agreements
- 24/7 emergency support with guaranteed response times
- Certified technicians who explain technical details in plain language
- Proactive system inspections to prevent future technology issues
What people say
Excellent service
Quick response
Highly recommend
Professional team
Reliable solutions
Services
Managed IT Services
Our managed IT services provide continuous monitoring, proactive maintenance, and rapid response support for business networks and systems. We handle patch management, antivirus protection, and 24/7 system monitoring to prevent downtime. Our technicians deliver guaranteed response times and personalized support through no-contract agreements, ensuring businesses maintain reliable technology operations without long-term commitments.
Cybersecurity Solutions
We implement enterprise-level cybersecurity measures including EDR protection, email security filters, and web filtering solutions. Our team conducts regular vulnerability assessments and provides compliance support for industries requiring HIPAA, PCI, and SOX standards. We customize security protocols to protect against malware, phishing, and data breaches while maintaining business continuity.
VoIP Phone Systems
Our cloud-based VoIP solutions offer scalable communication systems with enterprise features at competitive pricing. We handle complete turn-key installations, system management, and ongoing support for business phone networks. Our solutions include call center capabilities, video conferencing integration, and mobile app extensions for flexible communication across devices.
Wireless Network Solutions
We design and implement enterprise-grade wireless networks for businesses, hotels, and campgrounds. Our solutions include point-to-point connectivity, compliance-ready networks, and Facebook Wi-Fi integration. We provide scalable access points, network monitoring tools, and customized splash page designs to meet specific business requirements while ensuring secure, reliable connectivity.
Business Email Solutions
We offer Microsoft 365 and Google Workspace email solutions with seamless device synchronization and enterprise security features. Our implementation includes spam filtering, email encryption, and compliance tools for regulated industries. We ensure reliable uptime, scalable user management, and secure cloud access while maintaining compatibility with existing business workflows.
People
Jason Miller
CEO & Lead IT Architect
Founded Unbound Digital in 2000 with expertise in network infrastructure, VoIP systems, and email security. Holds over two decades of experience in business IT solutions.
Rachel Miller
CFO
Manages financial operations since 2000 with a BBA in Accounting and Finance, ensuring transparent billing and cost-effective IT solutions.
Jay Hendricks
IT Manager
Lead network engineer since 2016 with CompTIA A+ and Network+ certifications, specializing in system architecture and cybersecurity protocols.
Landon Beall
Customer Relationship Specialist
IT support specialist since 2023 with five years' experience in A/V systems and web development, focusing on client communication and service coordination.
Brandon Willingham
Customer Relationship Specialist
Marketing graduate since 2025, managing client interactions and service scheduling while maintaining technical knowledge of IT infrastructure.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, cybersecurity solutions, VoIP phone systems, cloud services, and wireless network solutions tailored to small business needs.
Do you offer 24/7 emergency IT support?
Yes, we provide 24/7 emergency support for service agreement customers with guaranteed response times.
How do you handle business cybersecurity?
Our security-first approach includes managed antivirus, EDR protection, patch management, and compliance solutions for HIPAA, PCI, and SOX standards.
What makes your IT services different?
We offer no-contract agreements, no salespeople, and prioritize preventative maintenance with comprehensive system inspections during every service call.
Do you support both Mac and PC platforms?
Yes, our technicians are experienced with both Windows and Apple platforms, providing seamless integration solutions for mixed environments.
How quickly can you respond to service requests?
Our guaranteed response times start at 4 hours for standard issues, with emergency support available 24/7 for critical system failures.
