Real people providing real solutions with real value
Our Story
At Pharmacy Innovations, we pride ourselves on being a closed-door pharmacy that specializes in servicing long-term care patients in mental health organizations, assisted living facilities, and intense therapeutic care facilities in the Carolinas. Our strategically located pharmacy operation is designed to meet the unique needs of our patients and facilities. Our team of dedicated professionals is committed to providing the highest level of care to our patients.
What We Do
As a full-service pharmacy, we offer a range of services designed to meet the specific needs of our patients and facilities. Our services include:
- Full-service pharmacy with seamless integration with clinic staff
- Pre-filled adherence packaging
- Care-coordinator models available
- Various delivery options
- Prior authorization assistance
- Patient assistance program assistance
- Injection and refill tracking
- Reminder calls
- Ingrezza and Spravato monitoring
- Clozapine monitoring cycle fill
- Prescription dispensing and billing
- Discharge medication services
- Specialized patient programs
- After-hours access to residential and ACTT clients
Services and Specialties
At Pharmacy Innovations, we understand that each patient's medication needs are unique. That is why we do not take a "cookie-cutter" approach to providing pharmacy services. Instead, we work with the professional staff at each facility to develop an individualized pharmacy service that is specific to the needs of our patients. We believe that this personalized approach is key to delivering real value to our patients.
Real Value
At Pharmacy Innovations, we understand the financial constraints of our patients. That is why we offer very reasonable cash prices for patients without insurance. We also direct bill third-party payers and facilitate patient assistance programs (PAP) to help our patients access the medications they need. With a focus on compliance packaging, we deliver real value to our patients by increasing workflow efficiency, lowering total organizational cost, improving compliance, and gaining overall customer and patient satisfaction.
Overall Customer Experience
The reviews for this pharmacy are largely positive, with many customers praising the friendly and helpful staff. The majority of reviewers gave the pharmacy 5-star ratings, citing the pleasant people who answer the phone, the willingness to go above and beyond for patients, and the quality care provided.
Positive Feedback
The pharmacy's employees are consistently praised for their excellent customer service. Reviewers noted that the staff is friendly, helpful, and willing to work with customers to get the best price. Some reviewers also appreciated the pharmacy's personal touch, with case managers like Erica taking extra care of their needs.
Negative Feedback
However, one reviewer had a negative experience, giving the pharmacy a 1-star rating. They claimed that the pharmacy is slow and high-priced, and recommended going elsewhere. Another reviewer mentioned that the pharmacy does not have online ordering, which was a drawback for them.
Additional Comments
Some reviewers appreciated the pharmacy's ability to deliver prescriptions to customers' front doors, which was a convenience for customers with disabilities. Others praised the pharmacy's discounts and price matching policies, which they found to be competitive with other pharmacies.
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