Ride with Excellence, Train with Passion
Our Beginnings and Vision
BeDriven originated in 1977 with the vision of providing reliable and accessible transportation to the people of Massachusetts. From humble beginnings, we have grown to become the leading provider of airport shuttle, commuter shuttle, private car, and group transportation services in the area. Our commitment to exceptional customer service, competitive rates, and personalized experiences remains unwavering.
Airport Transportation
We offer shared and private airport shuttle services to and from Logan International Airport, ensuring a smooth and comfortable journey every time.
Commuter Shuttles
Our dedicated commuter shuttle service connects passengers with their workplaces in downtown Boston, simplifying their commute and reducing travel stress.
Private & Group Travel
Whether you need transportation for a business meeting, a family reunion, or a special event, we provide luxurious private cars and vans, along with spacious coaches and limousines.
Specialized Services
We specialize in group transportation for tours, school field trips, and corporate events. Our experienced drivers and knowledgeable guides ensure a seamless and enjoyable experience.
Passion for Efficiency and Comfort
We understand the importance of punctuality, comfort, and personalized attention. Our team of dedicated professionals is committed to:
- Providing seamless online booking and reservation options.
- Offering a diverse fleet of modern and comfortable vehicles.
- Delivering courteous and knowledgeable driver services.
- Maintaining a clean and secure travel environment.
Experience and Expertise
With over 40 years of experience in the transportation industry, BeDriven has honed its skills to offer reliable, efficient, and personalized transportation solutions to our valued customers.
Join Us!
BeDriven values passionate individuals who share our commitment to exceptional service and personalized transportation experiences. If you are interested in joining our team, please visit our careers page to explore available opportunities.
Driver Quality and Car Seat Issues
Several reviewers have expressed frustration with the quality of drivers provided by BeDriven. Specifically, a common complaint is that drivers arrive without necessary equipment, such as car seats for young children. In some cases, drivers have even been known to pass other vehicles on the wrong side of the road without slowing down, which is extremely dangerous.
Inadequate Vehicles and Unreliable Service
Reviewers have also reported issues with the vehicles used by BeDriven. The company has been accused of using unreliable and often dangerous vehicles, including old, noisy buses and unreliable minivans. Furthermore, the service is often unreliable, with vehicles arriving late or failing to show up altogether.
Unprofessional Customer Service
Many reviewers have expressed disappointment with the customer service provided by BeDriven. When issues arise, reviewers have been met with unprofessional and unhelpful customer service representatives. Some reviewers have reported being left on hold for extended periods of time, only to be met with rudeness when someone finally answers the phone.
Additional Concerns
Other reviewers have expressed concerns about the company's inability to accommodate growing numbers of passengers, as well as its lack of concern for the well-being of its passengers. In one notable incident, a driver was accused of refusing to let a pregnant woman on the bus because she did not have her apartment badge, despite her husband being present with the correct badge.
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