Service Honoring The Golden Rule
At BB Locksmith, we're proud to be the trusted choice for locksmith services in Naples and Bonita Springs, FL. With over 35 years of experience, our family-owned and operated business has built a reputation for excellence in customer service, honesty, and integrity.
Our Story
As a full-service locksmith, we offer a comprehensive range of services designed to meet the unique needs of our residential, commercial, and automotive customers. From emergency lockout services to safe delivery and installation, our team of ALOA-certified registered locksmiths is dedicated to providing fast, reliable, and dependable solutions that exceed our customers' expectations.
Our Services
At BB Locksmith, we understand that every customer's needs are unique. That's why we offer a wide range of services, including:
- Automotive Locksmith Services: Car key replacement, car key programming, and lockout services for cars, trucks, and motorcycles.
- Residential Locksmith Services: Lock installation, lock repair, lock rekeying, and home safe installation for homes and apartments.
- Commercial Locksmith Services: Commercial lock installation, commercial lock repair, and panic device installation for businesses and offices.
- Safe Delivery and Installation: Home safe delivery, gun safe installation, and safe opening services for homes and businesses.
Our Commitment
At BB Locksmith, we're committed to honoring the Golden Rule: "Do unto others as you would have them do unto you." We believe that honesty, integrity, and excellence in customer service are the foundation of a successful business. That's why we strive to provide exceptional service, every time, every day.
Overview of Customer Reviews
The locksmith company has received a mixed bag of reviews from customers, with some expressing satisfaction with their services and others expressing frustration and disappointment.
Positive Experience
- Many customers praised the professionalism, honesty, and friendliness of the locksmiths, particularly Mike, Ryan, and Jeff.
- Some customers appreciated the reasonable pricing and efficient service.
- A few customers mentioned the company's wide selection of safes and key blanks.
Negative Experience
- Some customers experienced difficulties with the service, including poor communication, unreturned calls, and overcharging.
- A few customers felt ripped off by the pricing, with one customer stating that they were charged exorbitantly for a service call.
- Some customers were unhappy with the quality of the work, including poorly made keys that did not fit properly.
Common Complaints
- Poor communication and unreturned calls
- Overcharging and high pricing
- Poor quality of work, including poorly made keys
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