Our Community
The Point at Rockridge is a senior living community located in Oakland, California, where we take pride in providing a warm and welcoming environment for our residents. Our community is designed to offer a sense of comfort and security for our residents, with a beautiful blend of privacy, safety, and community. We understand the importance of creating a warm and familiar environment, which is why we have equipped our community with a state-of-the-art Accushield thermal temperature scanning kiosk to ensure the health and safety of our residents.
Our Services
At The Point at Rockridge, we offer a range of services designed to cater to the unique needs of our residents. Our services include:
- Independent Living: Designed for seniors who want to maintain their independence, our independent living community offers a range of amenities and activities to promote a fulfilling lifestyle.
- Assisted Living: For those who require a little extra support, our assisted living community provides personalized care and assistance with daily living tasks.
- Generations: Our Generations program is specifically designed for seniors living with memory loss, providing a safe and engaging environment that fosters a sense of belonging.
- Respite Care: Our respite care program offers temporary support for families caring for loved ones, providing a much-needed break and time for relaxation.
Meet Our Team
At The Point at Rockridge, we are proud to have a talented and dedicated team of professionals who are passionate about providing exceptional care and support to our residents. Meet some of our team members:
- Stephanie Brice, Executive Director: Stephanie has over two decades of experience in senior living and is dedicated to fostering meaningful connections with our residents and their families.
- Sandy Gonzalez, Director of Sales and Marketing: Sandy is passionate about assisting families in finding the perfect senior living community for their loved ones and takes pride in providing personalized experiences.
- Ebony Foy, Generations Program Director: Ebony is an experienced healthcare professional with a passion for caring for seniors with memory loss and is dedicated to enhancing the lives of our residents.
Our Testimonials
Hear from some of our happy residents and their families:
- "My mom loves living here, and our family loves to go and visit her. We are always welcomed by the staff - they are all very kind and helpful." - Erica, mother is a resident
- "The Point at Rockridge has an atmosphere like no other. As soon as you walk in, you feel right at home." - Tatyana, loved one is a resident
Staff and Care
The staff at The Point are widely praised for their friendliness, kindness, and dedication to the residents. Many reviewers praised the staff's extra effort in caring for their loved ones, with one reviewer stating that the staff "go the extra mile" for the people they care for. The staff were also commended for their helpfulness and understanding, with one reviewer appreciating their assistance in helping to care for their mother from afar.
Facility and Amenities
The facility itself has received mixed reviews, with some reviewers praising its cleanliness and amenities, while others have expressed concerns about the cleanliness and state of the facility. Some reviewers have praised the dining staff and the quality of the food, with one reviewer describing the dining room as "elegant" and the food as "very good".
Communication and Management
A major point of contention among reviewers is the communication and management style of the current director, Kati Knox. Several reviewers have expressed frustration with Kati's lack of responsiveness, insincerity, and lack of communication. Some reviewers have reported issues with billing, medication management, and other concerns that have gone unaddressed or unresolved.
Resident Experience
Reviewers who have had positive experiences have reported that their loved ones have been treated well and have enjoyed their stay at The Point. Some reviewers have praised the activities and events provided, with one reviewer describing them as "interesting and fun".
Negative Experiences
However, several reviewers have reported negative experiences, including issues with billing, medication management, and concerns about the cleanliness and state of the facility. Some reviewers have also reported feeling frustrated with the lack of communication and responsiveness from the management.
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