Your vehicle, our expertise, your satisfaction
Our Journey Begins with Expertise
The Hub Automotive is a family-owned and operated auto repair shop founded on integrity, transparency, and exceptional service. With over 24 years of combined experience from ASE Master Technician Andrew Brunson, we deliver unparalleled automotive expertise in Midtown Memphis.
What Sets Us Apart
We understand that your vehicle is more than just transportation - it's a vital part of your life. That's why we take a personalized approach to every repair, treating each vehicle as if it were our own.
Our focus is on:
- Honesty: We provide clear and upfront estimates, explaining the problem, recommended repairs, and associated costs before any work begins.
- Transparency: We answer your questions directly and maintain open communication throughout the entire process.
- Quality: Our skilled technicians utilize genuine parts and follow manufacturer recommendations for maintenance and repairs.
- Customer-Centricity: We go the extra mile to ensure your satisfaction, offering convenient services like evening key drop-off and shuttle services upon request.
Our Expertise Speaks for Itself
From routine maintenance and diagnostics to complex engine repairs and transmission services, we handle it all. Our services include:
- General repairs: Tune-ups, oil changes, brakes, water pump replacement, electrical troubleshooting, and more.
- Transmission services: Transmission diagnoses, repair, and replacement.
- Engine repair: Head gasket repair, engine repair, and replacement services.
- Suspension and exhaust: Suspension repair, exhaust system repair and replacement.
- Air conditioning: A/C diagnosis, repair, and recharge.
More Than Just Repairs
We also offer specialized services like:
- Diagnostic checks: Identify potential problems early on, preventing costly repairs down the line.
- Pre-purchase inspections: Ensure you're making a smart investment when buying a used vehicle.
- Fleet services: Comprehensive care for your business vehicles, maximizing uptime and minimizing costs.
Experience The Hub Difference
At The Hub Automotive, we believe in building lasting relationships with our customers. We are committed to providing personalized service, knowledgeable repairs, and fair prices. We're proud to be a trusted partner in the Midtown Memphis community.
Overall Experience
The majority of reviews for The Hub Auto Repair Shop are overwhelmingly positive, with users praising their excellent service, quality work, and honesty. Several reviewers mention receiving exceptional customer service, with some highlighting specific individuals such as Jennifer and Andrew.
Service and Repairs
Reviewers praise the shop for providing accurate diagnoses and effective repairs. Some mention that the shop's diagnostic services identified issues that were missed by other mechanics. Other reviewers appreciate the shop's transparency in explaining necessary repairs and providing fair prices.
Communication and Convenience
Several reviewers praise the shop's communication, including providing updates on repairs, taking payments over the phone, and offering flexible lockbox pickup options. Some reviewers appreciate small touches, such as free coffee and a friendly cat on site.
Critical Reviews
Only one review is negative, from Gamer Girl, who gave the shop 1 star. She was unhappy with the professionalism and the cost of the repair work.
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