Business Details
12 Years
experience
Your 24/7 Automated Parcel Receiving Solution
Founded in 2014 by two Canadian entrepreneurs, In Out Parcel was created to solve the frustrations of traditional parcel pickup services at the Point Roberts border. Recognizing the inefficiencies of long wait times and inconvenient hours, we invested in an automated locker system to provide 24/7 access to packages. Our innovative approach eliminates lineups and offers flexible retrieval options, including self-service lockers and traditional counter service. With expertise in logistics and customer service, we prioritize reliability, transparency, and convenience.Our teams deep understanding of cross-border shipping challenges allows us to deliver tailored solutions, including package consolidation, mail forwarding, and commercial shipping rates. Committed to continuous improvement, we maintain rigorous compliance standards and invest in infrastructure to ensure secure, efficient service. Our dedication to customer satisfaction is reflected in our flexible payment options, free partial pickups, and responsive support team.
Services
Automated Parcel Lockers
Parcel Receiving
Shipping Services
Mail Forwarding
Partial Pickup
Permanent Storage Lockers
FBA Returns Processing
Commercial Rates
Package Consolidation
Tire Handling
Details
- Year established: 2014
Highlights and features
- We offer 24/7 automated parcel retrieval with no wait times
- Our partial pickup service allows item-by-item package retrieval
- Commercial shipping rates for customers with 20+ monthly packages
- Free package consolidation and dimensional weight optimization
- Permanent storage lockers available with unrestricted 24/7 access
Services
Automated Parcel Lockers
Our 24/7 automated locker system allows instant parcel retrieval using unique PIN codes. With 140 secure lockers and oversized storage options, customers avoid wait times while maintaining package security. The system accommodates various package sizes including tires and bulky items.
Parcel Receiving
We receive packages from all major carriers including USPS, UPS, and FedEx. Customers receive email notifications with PIN codes for locker access or counter pickup. Packages remain stored indefinitely with active account balances, with fees based on package weight and dimensions.
Shipping Services
We offer outbound shipping through USPS and UPS with competitive rates. Customers can drop off pre-labeled packages during business hours or use our after-hours locker system. We handle returns, consolidate shipments, and provide packaging materials for secure transport.
Permanent Storage Lockers
Available in three sizes, these lockers provide secure 24/7 storage for personal items or packages. Rental includes exclusive access with permanent PIN codes and free letter filing service. Weekly rates start at $4.25 for small lockers with flexible 3-month minimum commitments.
Partial Pickup Service
This service allows customers to remove specific items from packages while leaving remaining contents for later pickup. We rescan modified packages with new tracking numbers, extending storage periods. Ideal for large shipments requiring multiple visits for retrieval.
People
Dave
Co-Founder
Co-founder with extensive cross-border logistics experience, Dave identified parcel pickup inefficiencies while shopping online from Canadian retailers. Led building acquisition and automation implementation in Point Roberts.
Robert
Co-Founder
Co-founder who recognized the need for improved parcel services during frequent US shopping trips. Managed facility renovations and locker system integration to create efficient 24/7 parcel solutions.
Questions
How do I retrieve packages after hours?
Use our 24/7 automated lockers with your unique PIN code for instant access without waiting in lines.
Can I receive packages without prepaying?
Yes, pay exact amounts at pickup terminals during business hours, but prepaid accounts enable full locker access.
What happens if my package arrives without my ID?
Manual processing adds one business day; include your customer ID for faster locker system integration.
Do you handle oversized items?
Yes, we have specialized lockers for large packages and a dedicated oversized storage area for items like skis or golf clubs.
How are shipping costs calculated?
Parcel fees use dimensional weight or actual weight (whichever is lower) with tiered pricing from $4.25 to $18 based on weight.
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