Business Details
26 Years
experience
Emergency
services
Trusted Property Management Services in California, Nevada & Tennessee
Founded in 2000, ISM Management has established itself as a trusted leader in property management across California, Nevada, and Tennessee. Our team of seasoned professionals brings over 30 years of combined experience in residential and commercial real estate, specializing in property repositioning, construction, and development. We manage a diverse portfolio of 70+ properties, including apartment communities, single-family homes, and commercial spaces, ensuring seamless operations for our residents. Our commitment to excellence is reflected in our 24/7 maintenance services, flexible lease terms, and integrated online payment systems. We prioritize resident satisfaction through personalized support, transparent communication, and a focus on maintaining safe, well-equipped living environments.With regional offices strategically located in key markets, we combine local expertise with nationwide resources to meet the evolving needs of our tenants. Our principals are industry veterans with deep expertise in property acquisition, development, and long-term management. We invest in modern amenities like fitness centers, business hubs, and EV charging stations to enhance resident lifestyles. Our dedication to innovation is evident in our smart systems integration and resident-centric programs, including relocation assistance and referral incentives. By maintaining rigorous standards for property upkeep and customer service, we ensure a stress-free living experience for all our residents.
Services
Property Management
Online Rent Payments
24-Hour Maintenance
Resident Relocation Program
Community Amenities
Details
- Year established: 2000
Highlights and features
- We offer 24/7 maintenance services for urgent resident needs
- Our team has 30+ years of combined real estate experience
- We provide integrated online payment systems with multiple payment options
- We maintain a diverse portfolio of 70+ properties across four states
- Our residents enjoy modern amenities like EV charging stations and smart systems
What people say
24/7 maintenance
Modern amenities
Online payments
Seamless transfers
EV charging
Services
Property Management
We provide comprehensive property management for residential and commercial assets across four states. Our services include tenant relations, property maintenance, and financial oversight. With expertise in managing properties ranging from single-family homes to 2000+ unit complexes, we ensure optimal performance and value retention for property owners while maintaining high resident satisfaction standards.
24-Hour Maintenance
Our round-the-clock maintenance team addresses urgent resident needs with rapid response times. We handle critical issues like plumbing failures and electrical emergencies that pose safety risks. Through dedicated hotlines and on-call staff, we provide immediate solutions for after-hours emergencies while maintaining regular maintenance scheduling for non-urgent requests.
Online Rent Payments
We offer secure online payment processing through multiple channels including ACH transfers and major credit cards. Our system enables convenient, paperless transactions with automated receipts. While processing fees apply for card payments, we maintain transparent pricing and provide alternative payment options through our office locations for resident flexibility.
Resident Relocation Program
Our No Hassle Transfer Policy allows residents to seamlessly transition between properties within our portfolio. We eliminate application fees for internal transfers while maintaining rigorous screening standards. This program provides flexibility for changing needs while ensuring continuity of service quality across our managed communities.
Community Amenities
We develop and maintain modern community spaces including fitness centers, business hubs, and recreational facilities. Our properties feature smart systems integration, EV charging stations, and security-focused designs. These amenities enhance resident lifestyles while maintaining practical considerations like laundry centers and controlled access points across our diverse property portfolio.
People
Michael Orwitz
President
Real estate executive with 15+ years of experience in property acquisition and portfolio management. Specializes in strategic development and operational efficiency for multi-state real estate holdings.
Kathleen Olson
CFO
Financial leader managing $500M+ real estate assets with expertise in property accounting and investment strategy. Oversees financial operations for 70+ properties across four states.
Tonya Hernandez
Director of Operations
Operations specialist with 12 years of experience in property management systems. Focuses on implementing technology solutions to improve resident services and maintenance response times.
Monica Dai
Controller
Certified public accountant managing financial reporting and compliance for the company's extensive property portfolio. Ensures accurate accounting practices across all regional offices.
Hank Stone
Director of Legal Affairs
Legal expert specializing in real estate law and tenant relations. Oversees contract negotiations, compliance matters, and risk management for all property operations.
Questions
What payment methods does ISM accept for rent?
We accept ACH transfers, major credit cards, checks, and money orders. Online payments are available 24/7 through our secure portal with processing fees for card transactions.
How do I report an emergency maintenance issue?
Contact your community's maintenance hotline number after hours. Emergencies include safety hazards like broken pipes or gas leaks requiring immediate attention.
Can I use my security deposit for last month's rent?
No, security deposits are held to cover post-vacation damages. Refunds are processed within 21 days after move-out with appropriate documentation.
Are pets allowed in ISM properties?
Pet policies vary by community. Check your specific property's website or contact management for details about breed restrictions and pet fees.
Do you offer lease transfer options?
Yes, our No Hassle Transfer Policy allows free lease transfers between ISM properties. Availability depends on current openings and standard application requirements.
What amenities are available at ISM communities?
Properties feature fitness centers, business hubs, swimming pools, EV charging stations, and smart home systems. Specific amenities vary by location.
