Come, Visit Us, and Get to Know Us Better!
At Emergency Response Inc., we are a family-owned and operated Southern California electronic security systems company based in Riverside County. With over 37 years of experience, we specialize in smart home solutions, home security systems, commercial security systems, and fire protection systems.
Our Mission
Our mission is to provide our customers with state-of-the-art security solutions that cater to their unique needs. We strive to deliver exceptional service, unparalleled expertise, and top-notch products to ensure the safety and security of our customers' families, properties, and investments.
Our Services
We offer a wide range of services, including installation, monitoring, and maintenance of residential and commercial security systems. Our interactive services, powered by Alarm.com, enable homeowners to manage their home's security, energy, and home automation from their phone, computer, or web-enabled device. Our services include:
- Home Security Systems: Protect your family and property with our advanced home security systems.
- Home Automation: Manage your home's energy, security, and automation from anywhere.
- Energy Management: Save energy, save money with our energy management solutions.
- Commercial Security Systems: Protect your business with our state-of-the-art commercial security systems.
- Fire Protection Systems: Design, installation, monitoring, and inspection of fire protection systems for commercial and industrial clients.
Our Commitment
At Emergency Response Inc., we are committed to providing our customers with exceptional service, expert knowledge, and the latest technology in security and fire protection. We understand the importance of protecting loved ones, valuable property, and investments, and we are dedicated to delivering top-notch solutions to detour potential threats and neutralize threats that do materialize.
Why Choose Us
With over 37 years of experience, we have extensive knowledge and expertise in designing, installing, monitoring, and maintaining residential and commercial security systems. Our team is committed to providing exceptional service, and our state-of-the-art technology ensures that our customers receive the best possible protection.
Customer Service and Professionalism
The reviews highlight the exceptional customer service provided by the company, with several customers praising the team's professionalism and timely responses. The company's family-based business approach is commended, with customers feeling valued and supported.
Industry Knowledge and Expertise
The team at Emergency Response is recognized for their extensive industry knowledge and unparalleled customer service. Customers appreciate the company's ability to provide top-notch service and expert advice.
Contract Issues and Disputes
However, several customers have expressed frustration and dissatisfaction with the company's contract policies, particularly the automatic renewal clause. Many customers feel misled and trapped into long-term contracts, with some claiming harassment and threatening letters from the company. Others have reported difficulties in cancelling their contracts or being charged for services they no longer require.
Equipment and Upgrades
Some customers have expressed dissatisfaction with the company's equipment, citing outdated technology and high monthly monitoring fees. Upgrades and installations have also led to contract disputes, with customers feeling misinformed about the terms and conditions.
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