Business Details
37 Years
experience
Luxury Resorts at Walt Disney World
As the award-winning Walt Disney World Swan & Dolphin Resorts, we have been providing exceptional hospitality experiences since 1989. Our three distinct properties - the Swan, Dolphin, and Swan Reserve - offer luxurious accommodations, world-class dining, and unparalleled access to Walt Disney World attractions. With over 2,600 elegantly appointed rooms and suites, 23 dining venues, and 348,000 square feet of meeting space, we combine sophisticated elegance with magical convenience.Our guests enjoy exclusive Disney benefits including early park entry, Lightning Lane passes, and complimentary transportation. Our dedicated team of hospitality professionals, led by industry veterans with decades of experience, ensures every guest receives personalized service and creates lasting memories. We maintain rigorous quality standards through our partnership with Disney and commitment to continuous improvement in all aspects of our operations.
Services
Luxury Accommodations
Fine Dining
Mandara Spa
Complimentary Transportation
Event Planning
Catering Services
Recreational Activities
Golf Courses
Theme Park Ticket Assistance
Wedding Services
Details
- Year established: 1989
Highlights and features
- We offer exclusive Disney guest benefits including early park entry and Lightning Lane passes
- Our 2,619 luxurious rooms feature the signature Heavenly Bed
- We provide 23 diverse dining options including award-winning restaurants
- Our 348,000 sq ft of meeting space hosts premier events
- We maintain direct water taxi access to Epcot and Hollywood Studios
Services
Luxury Accommodations
Our 2,619 elegantly appointed rooms and suites feature the signature Heavenly Bed with pillow-top mattress and white goose-down comforter. Guests enjoy modern amenities including high-speed internet, smart TVs, and premium bedding. The rooms offer convenient access to Walt Disney World attractions while providing a tranquil retreat after a day of magic.
Fine Dining
With 23 diverse dining venues, we offer unparalleled culinary experiences from casual poolside fare to sophisticated fine dining. Signature restaurants include Il Mulino Trattoria, Bluezoo, and Amare Mediterranean Restaurant. Our culinary team creates memorable experiences through innovative menus and exceptional service in elegant settings.
Mandara Spa
The award-winning Mandara Spa offers Balinese-inspired treatments in a serene environment. Services include massages, facials, body treatments, and salon services. The spa features private treatment suites, steam rooms, and relaxation lounges, providing guests with a complete wellness experience amidst tropical gardens.
Complimentary Transportation
We provide free transportation to all Walt Disney World parks and attractions via water taxis and shuttle buses. Water taxis operate every 15-20 minutes to Epcot and Hollywood Studios, while buses run every 20-30 minutes to other destinations. This service ensures convenient access to all Walt Disney World experiences without rental car requirements.
Event Planning
With 348,000 square feet of flexible event space, we specialize in weddings, conferences, and special events. Our experienced planners coordinate everything from intimate gatherings to large-scale events, offering customized catering, audiovisual support, and themed decorations to create unforgettable occasions.
People
Sean Verney
Area General Manager
With over 35 years in hospitality, Sean Verney leads the three-resort complex with a focus on teamwork and strategy. He oversaw the successful 2021 opening of the Swan Reserve and has received industry recognition including Eastern Regional General Manager of the Year in 2017.
Bill Fink
Hotel Manager
Bill Fink brings 30+ years of hospitality experience to his role, including leadership positions at major Marriott properties. He manages the resort's 2,619 rooms and extensive meeting spaces, leveraging his expertise in large-scale resort operations.
Greg Sherman
Director of Food and Beverage
With 25+ years in the industry, Greg Sherman oversees 23 dining outlets. His extensive background includes executive chef roles and leadership positions in national restaurant brands, bringing deep expertise in hospitality operations and team management.
Vanessa Kells
Director of Event Planning
Vanessa Kells has spent 34 years at the resort, starting at the front desk and rising to event planning leadership. She launched the annual Food & Wine Classic and opened the Swan Reserve, earning multiple industry awards for her contributions.
Sophia Hew-Taylor
Market Director of Human Resources
With 26 years in hospitality management, Sophia Hew-Taylor leads HR operations with a people-first approach. Recognized with the Human Resources Operational Excellence Award, she brings extensive experience from major Marriott properties and community leadership roles.
Questions
What exclusive Disney benefits do guests receive?
Our guests receive early theme park entry, extended evening hours, Lightning Lane passes, and complimentary transportation to all Walt Disney World parks and attractions.
How do I access the theme parks from the resort?
Guests can walk to Epcot and Hollywood Studios, take a complimentary water taxi, or use our shuttle bus service that operates every 20-30 minutes to all Walt Disney World destinations.
What dining options are available at the resorts?
We offer 23 restaurants and lounges ranging from casual poolside dining to award-winning fine dining experiences, including Il Mulino Trattoria and Bluezoo.
Are there recreational activities at the resorts?
Our guests enjoy five pools, a white sand beach, water parks, championship golf courses, and the Mandara Spa for complete relaxation and entertainment options.
What event spaces are available for weddings or conferences?
We have 348,000 square feet of meeting space including ballrooms, meeting rooms, and outdoor venues across our three properties, accommodating events from 2 to 10,000 guests.
