Business Details
11 Years
experience
Emergency
services
Trusted Home Health Care Services in Pennsylvania
Founded in 2015 by Philadelphia native Crystal Creamer, Exceptional Hearts Home Care Agency was established to address critical gaps in elder care within North Philadelphia. Our organization operates on core principles of compassion and community-centered care, delivering personalized non-medical attendant services to aging and disabled adults across Central and Southeastern Pennsylvania. With over a decade of combined leadership experience in home healthcare, we maintain a pristine reputation for empowering clients to age with dignity in familiar environments. Our team of certified caregivers provides 24/7 support for daily living activities, medication management, and companionship, ensuring safety and independence.We demonstrate expertise through tailored care plans that adapt to individual needs while maintaining strict compliance with state regulations. As industry leaders, we pioneered bilingual service offerings and waiver-funded program navigation to expand accessibility. Our commitment to trustworthiness is evidenced by transparent communication practices, rigorous staff vetting processes, and consistent client satisfaction metrics that reflect our mission-driven approach to elder care.
Services
Bathing
Companionship
Errand assistance
Grocery shopping
Grooming
Light housekeeping
Meal preparation
Medication reminders
Details
- Year established: 2015
Highlights and features
- We offer 24/7 personalized home care services across Pennsylvania
- Our bilingual staff enhances communication with diverse clients
- We assist with waiver-funded service eligibility determination
- Our caregivers provide individualized non-medical assistance
- Founded by a Philadelphia native with deep community knowledge
What people say
Compassionate caregivers
24/7 availability
Personalized care plans
Professional staff
Effective waiver assistance
Services
Bathing
Our caregivers provide respectful assistance with bathing routines while maintaining client dignity and safety. We implement personalized hygiene plans that accommodate mobility limitations and skin care needs. This service helps maintain proper hygiene standards while preventing health complications associated with poor personal care.
Medication Reminders
We offer structured medication administration support following physician guidelines. Our caregivers ensure proper dosages at scheduled times while monitoring for adverse reactions. This service maintains medication adherence while providing documentation for family members and healthcare providers.
24-Hour Care
Our continuous care service provides uninterrupted assistance through rotating caregiver shifts. Clients receive constant supervision for safety monitoring, nighttime support, and emergency response. This service enables clients to remain in familiar environments while receiving comprehensive care coverage.
Companionship
We provide emotional support through structured social engagement activities. Our caregivers facilitate meaningful interactions that combat loneliness and promote mental well-being. This service includes assistance with recreational activities and community participation based on client interests.
Waiver Services
We help clients navigate eligibility requirements for state-funded care programs. Our team assists with application processes and documentation preparation for waiver-funded services. This service provides access to no-cost care options for qualifying individuals.
People
Crystal Creamer
Founder
Crystal Creamer established Exceptional Hearts in 2015 after identifying elder care gaps in Philadelphia. With over a decade of healthcare leadership experience, she developed community-centered care models that prioritize client dignity. Her background includes geriatric care management and community outreach initiatives.
Questions
Who qualifies for home care services?
Our services are available to aging and disabled adults in Central PA, Lehigh Valley, and Philadelphia who require daily living assistance.
What are waiver-funded services?
These state-funded programs provide eligible individuals with free attendant care services through Exceptional Hearts' assistance with the application process.
Can family members serve as caregivers?
Yes, we support designated caregivers and can help eligible family members receive compensation for their caretaking services.
How do you ensure care quality?
We maintain quality through rigorous caregiver training, regular client check-ins, and personalized care plan development tailored to individual needs.
What service areas do you cover?
We provide home care services throughout Central Pennsylvania, Lehigh Valley, and the Greater Philadelphia region.
How to start care services?
Contact us for a free consultation to discuss care needs and develop an individualized service plan with our experienced care coordinators.
