Business Details
38 Years
experience
Emergency
services
Trusted Office Document Solutions in Washington DC & Baltimore Since 1988
Established in 1988, CBS Imaging has delivered premium office document solutions and award-winning service to businesses, non-profits, and government agencies across the Washington, D.C./Baltimore Metropolitan area. As the oldest exclusive Kyocera Authorized Dealer in the region, we combine over 30 years of industry expertise with factory-trained technicians to provide reliable, cost-effective document management systems, cutting-edge technology, and unparalleled customer support. Our commitment to using only OEM parts and Kyocera's patented ceramic printer drums ensures maximum equipment longevity and performance.With a proven track record serving Federal agencies like the National Guard and Department of Justice, as well as state/local governments and non-profit organizations, we specialize in reducing document-related costs while maintaining 100% client satisfaction through personalized service and innovative solutions. Our exclusive IMAGETRAK Remote Management System proactively monitors equipment to prevent downtime, while our comprehensive service agreements include emergency response within 4 business hours.
Services
Multi-Function Copiers
Document Management Systems
Network Integration
Remote Monitoring
Document Conversion
Emergency Repair Service
Preventive Maintenance
Lease Buy-Out Options
Federal Government Sales
Education Sector Solutions
Details
- Year established: 1988
Highlights and features
- Established in 1988 with 100+ combined industry experience years
- Exclusive focus on Kyocera equipment enables specialized expertise
- Factory-trained technicians using genuine OEM parts only
- GSA-contracted supplier to Federal government agencies
- 4-hour emergency service guarantee during business hours
Associations and certifications
- Small Business Administration (SBA)
- General Services Administration (GSA)
- Kyocera Authorized Dealer
What people say
Exceptional service and support
Fast and professional service
Best prices coupled with courteous service
Superior equipment reliability
Exceptional service agreements
Services
Document Conversion
CBS Imaging's document conversion services transform physical records into digital formats using advanced scanning technology and document management systems. We specialize in converting charts, blueprints, and medical records while maintaining regulatory compliance. Our solutions help organizations reduce storage costs by 40-60% while improving information accessibility through secure cloud and local server storage options.
Remote Management
Our exclusive IMAGETRAK system provides continuous remote monitoring of office equipment performance. The system automatically reports meter readings, predicts toner needs, and dispatches technicians for preventive maintenance. This technology reduces equipment downtime by 70% through early issue detection and automatic service alerts for copiers and network printers.
Federal Government Sales
As a certified SBA small minority business enterprise with GSA contract GS-25F-0045S, we supply Kyocera equipment to federal agencies. Our experience includes $1.5M National Guard headquarters contracts and $2.3M Department of Justice agreements, ensuring compliance with government procurement regulations while delivering cost-effective document solutions.
Network Integration
Our team specializes in integrating copiers, printers, and document management systems into existing IT infrastructure. Services include secure network configuration, wireless connectivity, and compatibility testing with document management software like DOKMEE. We guarantee seamless operation with existing systems during equipment installation and upgrades.
Emergency Repair
Covered under comprehensive service agreements, our emergency repair service guarantees response within 4 business hours. Using only OEM parts, our factory-trained technicians resolve issues with Kyocera multi-function devices, including paper jams, electronic failures, and mechanical malfunctions while maintaining ISO-certified service standards.
Questions
What document solutions do you offer for government agencies?
We provide Kyocera multi-function devices, document management systems, and network integration services with GSA-contracted pricing. Our Federal Government division holds contracts with the National Guard and Department of Justice.
Can you help with existing copier lease buy-outs?
Yes, we offer lease buy-out assistance to help clients upgrade equipment while saving on long-term costs through our SRP System Replacement Program.
Do you offer remote equipment monitoring?
Our exclusive IMAGETRAK system provides proactive monitoring for toner levels, service alerts, and preventive maintenance scheduling to minimize equipment downtime.
Are you certified to work with Maryland government agencies?
Yes, we're certified as a Minority Business Enterprise (MBE 06-299) and have State of Maryland contract #001B7900089 for Kyocera equipment sales and service.
What emergency service guarantees do you provide?
We guarantee emergency service response within 4 normal business hours, including parts, labor, and preventive maintenance as part of our comprehensive service agreements.
