At CLT Air Freight Carrier, we pride ourselves on being a customer-centric company that values stability, service, security, and safety above all else. Our mission is to provide the highest standard of customer service to every customer by incorporating the top people, technology, and dedication to excellence in the transportation industry.
Our Services
As a premier trucking and warehouse company, we offer a range of services designed to meet the unique needs of our customers. Our services include:
- Local pick-up and delivery
- Regional line-haul service
- Long and short-term warehouse storage
- Ocean container loading and off-loading
- Segregation, re-palletizing, and custom crating services
- Trucking services for freight forwarders, US Customs Brokers, airlines, road-feeder services, shippers, and consignees
Dispatch Services
Our Dispatch department has over 75 years of combined experience, and our web-based software allows us to manage our business for quick response times with real-time POD availability. We also offer GPS-equipped vehicles and mobile data/mapping capability, which enables our Dispatch team to track our trucks online. Our drivers' phones allow for real-time pick-up and delivery updates directly to our customers, providing complete visibility into the shipping process.
Warehouse Services
With over 105,000 square feet of warehouse space between our two facilities, we are in compliance with US Customs and Border Protection, TSA, C-TPAT, and OSHA. Our warehouse services include:
- Short and long-term warehouse storage
- Ocean container de-vanning and segregation
- Airline equipment break-down/build-up
- Pick, pack, and ship services
- Custom crating and packaging
Import Services
As a leading air freight carrier, we have grown our business through strong relationships with road feeder carriers, international airline carriers, and ocean freight consolidators. Our web-based software gives our customers the ability to review the arrival and release of their incoming air and ocean freight travel status online.
Technology
At CLT Air Freight, we understand the importance of technology in the shipping and logistics industry. Our website allows customers to track and trace all their shipments from start to finish. We also receive orders via EDI and offer real-time POD availability and photo documentation for damaged freight.
Customer Service
At CLT Air Freight, we take our mission statement seriously. Our mission is to provide the highest standard of customer service to every customer by incorporating the top people, technology, and dedication to excellence in the transportation industry. We understand that each customer has unique needs, and our team of experts is dedicated to delivering customized solutions that meet those needs.
Safety
At CLT Air Freight, safety is our top priority. We regularly conduct internal DOT audits and subject ourselves to voluntary OSHA audits to ensure proper safety compliance and training in all aspects of our business.
Green Initiatives
As a responsible business, we are committed to reducing our environmental footprint. We are a SmartWay Transport Partner and encourage our employees and vendors to be environmentally aware. Some examples of our green initiatives include:
- No-Idle Zone Driver Training
- Vehicle utilization routing efficiency through GPS tracking
- Recycling all paper and plastic in central offices
- Sensor lighting in central offices to conserve energy
Security
At CLT Air Freight, we take security seriously. We conduct employee and government background checks and monitor our buildings 24/7 using closed-circuit cameras with digital recording. Our electronic system records each visitor, ensuring that our facilities are secure and safe.
Service Quality
The customer service at CLT is praised by several reviewers. Harold Gowder notes that the service is great and the unloading process is quick. Michele McHenry agrees, mentioning that the company is always happy to help with finding the best prices and quality service. Brian Chapman had a particularly smooth experience, with a loading time of under 30 minutes and friendly staff.
Cleanliness
However, some reviewers have expressed concerns about cleanliness at CLT. Andrea Talese gives the company a low rating, stating that if they were concerned about cleanliness, they would not have made drivers wash their hands and wash up after delivery. Chloe Lane also complains about service being deplorable due to management.
Logistics and Recommendations
Some reviewers have recommended CLT for logistics needs, with Avinash Roopnarine suggesting that they also use other services like "Roadsprint cargo services" for major logistics needs. Brian Chapman has had positive experiences using the company for large shipments, noting that they can handle 17,000 lbs on 11 pallets.
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