Our Story
At the Gray Lumber Company, we proudly boast a legacy that spans over a century. Founded by Claude F. Gray in 1902, our company has remained a family-owned and operated business, with a commitment to providing exceptional quality products and services to the construction industry. Our story began when Claude Gray, a visionary entrepreneur, saw an opportunity to capitalize on the thriving lumber market in Tacoma, Washington. With a strong sense of entrepreneurship and a willingness to take calculated risks, Claude laid the foundation for what would become a beloved institution in the region.
Our Products and Services
As a full-service contractor supply yard, we offer a wide range of products to cater to the diverse needs of our customers. Our comprehensive range of products includes dimensional lumber, panel products, engineered wood products, decking, doors, windows, siding, and insulation, to name a few. With an extensive inventory and innovative solutions, we strive to provide our customers with the best possible experience.
Our Expertise
At Gray Lumber Company, our dedicated team of experts has an average of twenty-five years of experience in the construction industry. Our knowledgeable sales personnel have an in-depth understanding of the products and services we offer, enabling them to provide unparalleled customer service and support. With a deep understanding of the construction process, our team is equipped to assist our customers in finding the right solutions for their specific needs.
Our Commitment
We take pride in our commitment to quality, integrity, and customer satisfaction. Over the years, we have built strong relationships with our customers, suppliers, and tradespeople, earning a reputation for reliability and trust. Our company's commitment to continuous improvement has allowed us to adapt to the ever-changing needs of the construction industry, ensuring that our customers receive the best possible products and services.
Our Heritage
As we look back on our century-old history, we are proud of the heritage we have built. From humble beginnings to the present day, we have continuously strived to improve and innovate, always putting our customers at the forefront of our operations. Whether you're a seasoned builder or a homeowner, we are committed to providing the best possible experience, ensuring your construction project is a success.
Delivered Products and Services
Some customers have had positive experiences with Gray Lumber, with one customer ordering 600 feet of trim material at a lower price than a Seattle company and receiving prompt delivery in perfect condition.
Issues with Policies and Quality
However, several customers have expressed frustration with Gray Lumber's policies and quality of products. One customer was unhappy with the restocking fee policy, which can be as high as 15%, and felt that it was not clearly posted. Another customer had issues with the quality of lumber, including receiving curved moulding that was unusable. Additionally, some customers have experienced poor customer service, including feeling unwelcome or ignored in the store.
Specific Issues with Orders and Refunds
Some customers have had issues with incorrect orders or damaged products, and have had difficulty getting refunds or resolutions to the problems. One customer had a deck built with lumber and waterproofing material from Gray Lumber, but the material was the wrong size and could not be returned or refunded due to the company's policies.
Be the first to review Gray Lumber.
Write a Review
