Business Details
Emergency
services
Trusted HVAC Services in Dacula, GA
At HERO Heating & Air, we have dedicated ourselves to providing exceptional HVAC solutions for homeowners in Dacula and surrounding areas. Our team of certified technicians brings decades of combined experience in heating, cooling, and indoor air quality services, ensuring systems operate efficiently and reliably. We specialize in new installations, preventative maintenance, and emergency repairs, using advanced techniques to deliver tailored comfort solutions.Our commitment to customer satisfaction is reflected in our 24/7 emergency service, extended warranties, and loyalty program designed to meet diverse client needs. With a focus on transparency, professionalism, and community trust, we strive to exceed expectations through personalized service and technical expertise.
Services
Cooling Services
Heating Services
New Installation
Indoor Air Quality
Emergency Repair
Maintenance Plans
Heat Pump Service
System Upgrades
Ductwork Sizing
Humidity Control
Highlights and features
- We offer 24/7 emergency HVAC repair services for urgent needs
- Our technicians hold NATE and EPA certifications for technical excellence
- We provide free in-home consultations for personalized system assessments
- Our loyalty program includes discounted maintenance and priority scheduling
- We guarantee satisfaction with transparent pricing and detailed service explanations
What people say
Excellent service
Knowledgeable technicians
Prompt response
Professional staff
Highly recommend
Services
HVAC Installation
We specialize in properly sized HVAC system installations for new construction or retrofit projects. Our technicians calculate precise BTU requirements based on square footage, climate zone, and home characteristics. We handle complete system design including ductwork sizing, humidity control, and air filtration integration. Our installations ensure optimal energy efficiency and long-term comfort for residential properties.
Emergency Repair
Our licensed technicians provide urgent HVAC repair services for system failures at any hour. We maintain immediate response capabilities for critical heating and cooling needs, with equipped service vehicles containing essential replacement parts. Emergency service includes diagnostics, repairs, and preventive maintenance to restore system functionality and prevent future breakdowns.
Indoor Air Quality
We offer comprehensive indoor air quality assessments and solutions for allergen reduction and humidity control. Services include air purifier installation, HEPA filtration systems, UV light treatment, and fresh air ventilation. Our specialists address common pollutants like pet dander, mold spores, and chemical odors to create healthier living environments through advanced HVAC technology.
Preventative Maintenance
Our scheduled maintenance plans extend equipment lifespan and improve system efficiency. Technicians perform comprehensive inspections, cleaning, and adjustments for both heating and cooling units. Regular maintenance includes thermostat calibration, ductwork evaluation, and performance optimization to ensure reliable operation during peak usage periods while reducing energy costs.
Heat Pump Services
We provide complete heat pump services including installation, repair, and seasonal maintenance. Our technicians handle both heating and cooling cycles, refrigerant level checks, and defrost system operations. We offer energy-efficient heat pump options for climate control in moderate temperature zones, with expertise in hybrid system integration for optimal year-round comfort.
People
Anna Smith
Owner
Anna leads HERO Heating & Air with over 15 years of HVAC industry experience. She focuses on operational excellence and customer satisfaction while maintaining technical oversight of all service operations.
Mandi Branch
Project and Schedule Manager
Mandi coordinates technician schedules and manages customer service operations. With extensive experience in HVAC logistics, she ensures efficient service delivery while maintaining direct client communication throughout project timelines.
Jennifer Hall
Accounting and Administrative Specialist
Jennifer manages financial operations with precision, handling accounting, payroll, and administrative functions. Her organizational skills ensure smooth back-office support for field operations and customer service teams.
Jason Parker
Field Technician
Jason provides technical HVAC services with NATE certification and EPA608 credentials. He specializes in system diagnostics, repairs, and installations while maintaining Dust Free Clear air quality standards for residential clients.
Madison Nichols
Field Technician
Madison offers HVAC installation and repair expertise with residential certification. He focuses on system optimization and preventive maintenance while pursuing advanced NATE certification to enhance technical capabilities.
Questions
What HVAC services do you offer?
We provide complete HVAC solutions including installation, repair, maintenance, indoor air quality improvements, and 24/7 emergency services for residential clients.
Do you offer emergency HVAC repair?
Yes, we maintain 24/7 emergency service with immediate response capabilities for urgent heating and cooling system failures.
Are financing options available?
We offer financing programs to help homeowners invest in HVAC upgrades without upfront cost barriers.
What areas do you serve?
We primarily serve Dacula, Gwinnett County, Suwanee, Buford, and Auburn areas in Georgia.
What certifications do your technicians hold?
Our team includes NATE-certified and EPA608-certified technicians with ongoing training in the latest HVAC technologies and safety standards.
How can I improve indoor air quality?
We offer air purification systems, HEPA filters, UV lights, and humidity control solutions to enhance indoor air quality and reduce allergens.
