Business Details
Emergency
services
Trusted Water, Fire & Mold Damage Restoration in Murrieta
At Five Star Restoration, we operate as a family-run business dedicated to restoring homes affected by water, fire, and mold damage. Our approach combines technical expertise with personalized guidance, ensuring homeowners receive comprehensive support throughout the restoration process. Founded on principles of integrity and compassion, we prioritize family-centered service while maintaining industry certifications and advanced training. Our team advocates for homeowners during insurance claims, offering clear communication and project management from initial assessment to final repairs.With 24/7 emergency response capabilities, we address urgent damage mitigation needs while implementing long-term solutions that prevent secondary issues like mold growth. Our commitment to lifelong learning ensures we employ the latest restoration methodologies, backed by a two-year warranty on all completed work.
Services
Water Damage Restoration
Fire Damage Cleanup
Mold Remediation
Structural Repairs
Emergency Board-Up
Home Reconstruction
Vehicle Impact Restoration
Contents Storage
ADU Construction
Insurance Claim Assistance
Highlights and features
- Family-run business prioritizing homeowner needs with personalized support
- IICRC-certified technicians using industry-leading restoration methodologies
- Dedicated insurance claim advocacy to maximize coverage and minimize stress
- 24/7 emergency response with rapid mitigation to prevent secondary damage
- Two-year warranty on all restoration work with ongoing mold prevention guidance
Associations and certifications
- IICRC
Services
Water Damage Restoration
Emergency water extraction and structural drying using truck-mount extractors and desiccant dehumidifiers. Our IICRC-certified technicians perform moisture mapping, leak detection, and complete drying within 60-90 minutes of dispatch. We prevent mold growth through rapid mitigation and provide full repairs to flooring, drywall, and cabinetry while documenting all damage for insurance claims.
Mold Remediation
Comprehensive mold inspection with environmental testing and containment protocols. Our team safely removes contaminated materials, implements HEPA vacuuming, and applies antimicrobial treatments. We follow industry safety standards for remediation and provide structural drying to prevent regrowth, ensuring safe indoor air quality through post-remediation verification testing.
Fire Damage Restoration
Complete fire and smoke damage restoration including soot removal, odor elimination with ozone treatments, and structural repairs. We utilize air scrubbers for particulate removal and perform content cleaning of salvageable items. Our technicians address water damage from firefighting efforts and restore properties to pre-loss condition with full reconstruction services.
Emergency Board-Up
Temporary weatherproofing services for damaged homes including window and door board-up. We stabilize structures after vehicle impacts or storms, preventing further damage from elements. Our team provides secure coverage for broken openings and coordinates full reconstruction while assisting with insurance documentation for covered losses.
Insurance Claim Assistance
Guided insurance claim process with direct adjuster coordination. We document all damage, prepare detailed estimates, and handle negotiations to ensure fair coverage. Our team assists with policy interpretation, claim filing within required deadlines, and provides continuous updates throughout the restoration timeline to reduce homeowner stress.
People
Kevin Gray
Co-Founder
Co-founded Five Star Restoration to provide family-centered home restoration services. As a homeowner and parent, he prioritizes compassionate support while ensuring technical excellence in damage mitigation and insurance advocacy.
Kristen Gray
Co-Founder
Co-founder focused on client relations and operational integrity. Combines personal understanding of homeowner stress with professional expertise in restoration processes to ensure families receive empathetic, transparent service during crisis situations.
Matt Barkley
Repairs Production Manager
Oversees repair operations with emphasis on quality control and timely project completion. Coordinates technical teams for structural drying, reconstruction, and content restoration while maintaining communication with homeowners throughout the process.
Daniel Ochoa
Director of Mitigation Services
Manages emergency response protocols and technician training programs. Ensures rapid deployment of mitigation crews within 60-90 minutes of service requests while maintaining compliance with industry safety standards.
Erica Henderson
Business Development Officer
Focuses on community partnerships and service expansion initiatives. Develops relationships with insurance providers and contractors to enhance service delivery networks while advocating for homeowner interests.
Questions
What immediate steps should I take after discovering water damage?
Turn off electricity near water sources, shut main water supply, extract standing water, document damage with photos, and contact certified professionals immediately for mitigation.
How does the restoration process begin once I call?
Certified technicians arrive within 60-90 minutes to assess damage, create moisture maps, explain mitigation options, and begin structural drying while coordinating with your insurance provider.
What does mold remediation include?
Inspection with environmental testing, containment protocols, HEPA vacuuming, antimicrobial treatments, structural drying, and post-remediation verification to ensure complete mold removal and prevention.
Can you handle multiple damage types simultaneously?
Yes, we address combined water, fire, and mold damage in single emergencies, providing comprehensive assessment and restoration services to fully stabilize affected properties.
How do you work with insurance companies?
We document all damage, prepare detailed estimates, communicate directly with adjusters, and handle claim negotiations while keeping homeowners informed throughout the entire process.
What areas do you serve?
We provide services throughout Murrieta and surrounding areas of Southern California with rapid response times for emergency restoration needs.
