Where customer service meets automotive expertise
At Auffenberg Chrysler of Herrin, we pride ourselves on being a premier dealership that offers a wide range of services to meet the needs of our customers. Our goal is to provide an exceptional car-buying experience that exceeds our customers' expectations. We strive to build long-lasting relationships with our customers by providing excellent service, competitive prices, and a vast selection of new and pre-owned vehicles.
Our Services
Our dealership offers a comprehensive range of services that cater to our customers' needs. Whether you're in the market for a new vehicle or looking for reliable maintenance and repair services, we've got you covered. Our team of experienced professionals is dedicated to providing exceptional service and support to ensure that your vehicle-buying experience is nothing short of remarkable.
New Vehicle Sales
Our state-of-the-art showroom features a vast selection of new Chrysler, Dodge, and Ram models. Our knowledgeable sales team is passionate about helping you find the perfect vehicle that meets your needs and budget. We offer a wide range of models, including sedans, SUVs, trucks, and more. Whether you're looking for a family-friendly vehicle or a rugged off-roader, we've got the right vehicle for you.
Pre-Owned Vehicle Sales
Our pre-owned inventory is stocked with a wide range of certified pre-owned (CPO) vehicles, as well as late-model used vehicles. We take pride in providing high-quality vehicles that have been thoroughly inspected and certified by our expert technicians. Whether you're looking for a reliable commuter car or a luxurious ride, we have an extensive selection of pre-owned vehicles to choose from.
Vehicle Maintenance and Repair
At Auffenberg Chrysler of Herrin, we understand that regular maintenance is essential to prolong the life of your vehicle. Our state-of-the-art service center is staffed by experienced technicians who are dedicated to providing exceptional maintenance and repair services. From oil changes to major repairs, we can handle all your vehicle maintenance needs.
Financing and Auto Loans
Our financing team is committed to helping you secure the financing you need to purchase your new vehicle. We partner with a network of reputable lenders to provide a wide range of financing options. Our team will work closely with you to ensure that you find the right financing solution that fits your budget.
Dedicated to Our Community
At Auffenberg Chrysler of Herrin, we're proud to be part of the Chris Auffenberg Family of Dealerships. We're committed to being an integral part of our community, supporting local charities and participating in community events. Our team is dedicated to providing excellent service and building long-lasting relationships with our customers.
What Our Customers Say
We're proud of our reputation for excellence, as evidenced by our satisfied customers who have taken the time to share their amazing experiences with us. From our comprehensive inventory to our exceptional service, we strive to exceed our customers' expectations and build lasting relationships.
Quality of Service
The employees at Auffenberg Chrysler of Herrin, particularly Renee in the service department, have been praised for their excellent customer service, efficiency, and knowledge. Renee consistently provides quality service and is a pleasure to work with.
Poor Experiences
On the other hand, several customers have reported poor experiences with the dealership. Some have been lied to about the condition of vehicles, been forced to make payments on trade-in loans, and experienced numerous issues with their vehicles after purchase. Wyatt Eddy reported a series of problems with a vehicle that was initially supposed to be fixed, only to be made worse by the dealership's attempts to resolve the issues. Donna Casper had a similar experience, with the dealership refusing to return her trade-in and providing her with a vehicle in worse condition than expected.
Positive Notes
The service writers, technicians, and desk staff at the energy location of the dealership have been praised for their dedication to their jobs and customers. These individuals have consistently gone above and beyond to help customers.
Negative Notes
The dealership's management has been criticized for being more interested in making a profit than in helping customers. The manager at the energy location has been accused of being all talk and not following through on promises. Additionally, some customers have reported feeling like they were lied to and taken advantage of by the dealership.
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