At O-TEC Dental Laboratory, we pride ourselves on being a full-service dental laboratory that provides exceptional service and quality products to dental professionals nationwide. With a strong emphasis on innovation and technology, we utilize the latest CAD/CAM advanced technologies to deliver reliable crown and bridge restorative choices that offer superior looks and strength.
Our Services
We offer a wide range of products and services designed to meet the specific needs of our valued clients. Our products include:
- Fixed Prosthetics: We provide high-quality fixed prosthetics made from FDA-approved materials, including Zirconia All-Ceramic and Porcelain Fused to Metal.
- Removable Prosthetics: Our team is dedicated to crafting high-quality removable prosthetics, including partials, dentures, and splints, that provide excellent fit and function.
- Implants: We provide a range of implant solutions, from full cast to full arch, designed to deliver optimal results.
- BITESOFT: Our advanced technology allows us to create custom-made night guards and sports guards that offer excellent protection and comfort.
Our Commitment to Quality
At O-TEC Dental Laboratory, we understand the importance of quality and precision in every aspect of our work. Our commitment to quality is evident in the products we create, the services we offer, and the attention we devote to every client. We utilize only the highest-quality, FDA-approved materials, and our team of skilled technicians and experienced dental professionals work together to ensure each and every product meets the highest standards of quality.
Our Digital Expertise
In today's digital age, we recognize the importance of staying ahead of the curve when it comes to technology. Our team of experts has extensive experience working with digital systems and is well-versed in the latest digital workflows. We offer comprehensive training and support to ensure a seamless transition to our digital service.
Our Customer Service
At O-TEC Dental Laboratory, we understand that outstanding customer service is the key to our success. Our dedicated customer support team is available to address any issue, and our technical support team is always available to provide guidance and support.
Customer Service Issues
The reviewers have reported experiencing horrible customer service, including unreturned calls, unhelpful representatives, and unfulfilled promises.
Refund and Credit Balance Issues
Some reviewers have mentioned having credit balances for months, despite requesting refunds. They have called multiple times and have been promised resolutions, but to no avail.
Quality of Work
On the other hand, some reviewers have reported positive experiences with the quality of work, including good craftsmanship and minimal adjustments needed.
Delays and Turnaround Time
Many reviewers have complained about delays and long turnaround times, with some cases taking multiple weeks or even months to complete.
Overseas Outsourcing Concerns
One reviewer has expressed concern about the lab's practice of outsourcing cases overseas, which they believe may contribute to the delays and quality issues.
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