Business Details
24 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in Philadelphia
ACE Technology Group has been a trusted leader in managed IT services since 2002, specializing in cybersecurity, cloud solutions, and IT infrastructure for small and mid-sized businesses. Our team of experts brings over 85 years of combined experience, delivering tailored technology strategies that align with the unique needs of industries such as healthcare, law, finance, and manufacturing. We prioritize proactive system management, 24/7 support, and rapid response times to ensure minimal downtime and maximum operational efficiency.Our commitment to continuous training and certification guarantees cutting-edge expertise in areas like VoIP, data recovery, and network security. As a locally rooted yet nationally capable provider, we serve Philadelphia and surrounding regions with personalized service, emphasizing transparency, compliance, and long-term client partnerships. Our mission is to empower businesses by transforming IT challenges into strategic advantages through reliable, scalable, and secure technology solutions.
Services
Managed IT Services
Cybersecurity
Cloud Hosting
VoIP Phone Services
IT Infrastructure
Business Continuity
Vendor Management
Huntress as a Service
IT Compliance
Disaster Recovery
Details
- Year established: 2002
Highlights and features
- We offer 24/7 proactive monitoring and rapid incident response.
- Our team has over 85 years of combined IT expertise.
- We provide industry-specific compliance solutions (HIPAA, SOC).
- We guarantee rapid on-site dispatch within 8 business hours.
- We deliver transparent pricing with no hidden fees.
What people say
Superior service
Quick response
Expert support
Cost-effective solutions
Seamless transitions
Services
Managed IT Services
Our managed IT services provide continuous monitoring, maintenance, and strategic support for Philadelphia-based SMBs. Tailored to industries like healthcare and finance, we ensure system reliability, compliance, and rapid issue resolution. Services include 24/7 remote support, proactive network management, and on-site dispatch within 8 business hours. Our solutions reduce downtime while aligning technology with business growth objectives.
Cybersecurity
ACE Technology Group's cybersecurity services follow the NIST framework to protect SMBs from threats. We offer antivirus software, advanced firewalls, email protection, and employee training. Continuous monitoring detects threats early, while backup systems ensure data recovery. Our solutions meet HIPAA and SOC standards, safeguarding sensitive information for healthcare, legal, and financial clients.
Cloud Hosting
Our cloud hosting services deliver secure, scalable infrastructure for SMBs. Features include file sync, hosted email, Microsoft Office 365 integration, and offsite backups. By eliminating hardware costs, we provide cost-effective scalability with encryption protocols for data security. Ideal for businesses seeking flexible IT environments without upfront infrastructure investments.
VoIP Phone Services
Our VoIP solutions reduce phone bills by 20-50% while offering advanced features like call queuing and voicemail-to-email. Designed for industries such as healthcare and manufacturing, services include intercom systems, software phones, and agent-based call centers. We ensure reliable communication with seamless integration into existing IT infrastructures.
IT Infrastructure
We design and maintain IT infrastructure tailored to SMB needs, including network configuration, hardware installation, and wireless solutions. Our team ensures optimal performance for systems ranging from 5 to hundreds of PCs. Services include automatic updates, firewall management, and vendor coordination to streamline operations and minimize disruptions.
People
Mario Guarriello
Chief Executive Officer
Mario Guarriello leads ACE Technology Group with a focus on strategic growth and client satisfaction. He drives innovation in managed IT services while maintaining a commitment to personalized support for SMBs.
Jeff Spotts
President & Chief Operating Officer
Jeff Spotts oversees daily operations and service delivery at ACE Technology Group. With deep expertise in IT management, he ensures seamless implementation of cybersecurity and cloud solutions for diverse industries.
Chris Shank
Founder
Chris Shank founded ACE Technology Group in 2002, pioneering remote IT services for SMBs. His vision established the company as a leader in managed IT support and cybersecurity across Pennsylvania.
Mark Burton
Vice President of Sales
Mark Burton leads sales initiatives at ACE Technology Group, connecting businesses with tailored IT solutions. He emphasizes transparent pricing and long-term partnerships to meet evolving technology needs.
Christian Cox
VP of Client Success & Operations
Christian Cox ensures client success through strategic service delivery and operational efficiency. He focuses on enhancing support workflows and maintaining ACE's reputation for rapid, expert IT assistance.
Questions
What IT services does ACE Technology Group offer?
We provide managed IT services, cybersecurity, cloud hosting, VoIP phone systems, and IT infrastructure support for SMBs.
Do you serve businesses outside Philadelphia?
Yes, we support clients nationwide while maintaining strong local presence in Pennsylvania and Delaware.
How does ACE handle emergency IT issues?
Our 24/7 support team responds to critical issues within 15 seconds and offers rapid on-site dispatch for urgent problems.
What industries do you specialize in?
We serve healthcare, law, finance, manufacturing, education, and nonprofits with industry-specific compliance solutions.
Can you help with cybersecurity compliance?
Yes, our NIST-based cybersecurity framework meets HIPAA, SOC, and PCI standards for secure data protection.
What pricing models do you offer?
We provide flat-rate monthly plans starting at $75/user, with transparent pricing and no hidden fees.
