Trustworthy Auto Repair for a Lifetime of happy driving
At Northwest Auto Center, our commitment to excellence in auto repair and maintenance is unwavering. With over two decades of experience in the industry, we have established ourselves as a trusted and reliable partner for car owners in Bellevue, WA, and surrounding areas.
Our Story
Founded in 2002 by Alex Bertolotto, Northwest Auto Center has grown into a reputable auto repair center, dedicated to providing top-notch services to our valued customers. With a team of ASE-certified technicians and a state-of-the-art facility, we take pride in our ability to diagnose and repair even the most complex issues in your vehicle.
Our Services
Our comprehensive range of services includes fuel injection diagnosis and repair, vehicle systems computer diagnosis, brake system repair, heating and air-conditioning service, diagnostic troubleshooting, miscellaneous services, schedule maintenance programs, undercar services, cooling system maintenance and repair, electrical system diagnosis and repair, powertrain replacement, and general repairs. We also offer specialized services for hybrid vehicles.
Our Facility
At Northwest Auto Center, we invest heavily in the latest technology and equipment to ensure that our technicians have the tools they need to provide exceptional service. Our facility is equipped with cutting-edge diagnostic equipment, and our waiting room features comfortable amenities, including Wi-Fi.
Our Commitment
As a NAPA AutoCare Center, we adhere to a strict Code of Ethics, which guarantees high-quality diagnostic and repair services at a fair price, using quality NAPA parts. We employ ASE-certified technicians in all areas of work performed, and we are dedicated to customer satisfaction. We exercise reasonable care for our customers' properties while they are in our possession and provide a system for fair settlement of customer complaints, should they occur.
Our Mission
Our mission is to provide outstanding auto repair and maintenance services that exceed our customers' expectations. We strive to build long-term relationships with our customers, founded on trust, integrity, and transparency. Our goal is to be the go-to auto repair center in Bellevue, WA, and we are committed to achieving this by continuous improvement and innovation.
Overall Experience
The majority of reviewers have had a flawless and exceptional experience with Northwest Auto, with a perfect 5-star rating from each reviewer. They praise the shop's professionalism, fairness, and honesty, with many mentioning that they have been customers for years due to the excellent service they have received.
Customer Service
Re reviewers highlight the exceptional customer service provided by the staff, particularly Alex and Bob. They mention that the staff is friendly, welcoming, and goes above and beyond to ensure customer satisfaction.
Mechanical Expertise
Many reviewers comment on the expertise of the mechanics, stating that they are knowledgeable and thorough in their work. They also mention that the shop is willing to explain the necessary repairs and work done on their vehicles.
Pricing
Reviewers mention that the prices are reasonable and fair, with some stating that they were impressed by the transparency and lack of hidden fees.
Body Shop
One reviewer specifically recommends the body shop, stating that it is "extremely helpful" and that one will "get more than you bargained for."
Additional Services
Some reviewers mention that the shop provides additional services, such as replacing blown fuses and tightening loose parts, free of charge.
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