Our Story
At Pine Pharmacy, we have a long history of dedication to our customers and a commitment to delivering the highest quality services and products. Founded in 1985 by Alfonse Muto, Pine Pharmacy started as a small store on Pine Avenue in Niagara Falls. From its humble beginnings, we have grown and evolved to become a leading compounding pharmacy, providing personalized medication solutions to our community.
Our Heritage
As we celebrate over 30 years of service, we are proud of our legacy of quality and trust. Our story began with a passion for compounding and a desire to provide individuals with personalized medication solutions. We have remained committed to our values of exceptional service, quality products, and community involvement.
Our Mission
At Pine Pharmacy, our mission is to exceed the expectations of our customers and prescribers for quality of products and service. We strive to continually improve ourselves through education and innovation, ensuring that we remain at the forefront of the industry.
Compounding Services
Compounding is our specialty, and we take great pride in our ability to create customized medications that cater to individual needs. Our skilled pharmacists and technicians work together to develop unique formulations that address specific health concerns. We offer a range of compounding services, including:
- Vetinary Compounding: We provide customized medications for our furry friends, addressing specific health needs.
- Sterile Compounding: Our state-of-the-art facility ensures the highest level of sterility, ensuring the safety and effectiveness of our products.
- BHRT Compounding: Our hormone replacement therapy compounding services help individuals balance their hormones, promoting overall wellness.
- Pain Management Compounding: We offer customized pain management solutions, providing relief from chronic pain and discomfort.
- Pediatric Compounding: Our pediatric compounding services cater to the unique needs of children, ensuring safe and effective treatment.
Products and Services
In addition to our compounding services, we also offer a wide range of products, including quality vitamins and nutritional supplements, skin care products, and cosmeceuticals. We are committed to providing the best service in the industry, ensuring that our customers receive exceptional care and attention.
Accreditation
As a PCAB (Pharmacy Compounding Accreditation Board) accredited pharmacy, we meet the highest standards of quality, ensuring the safety and efficacy of our products. Our accreditation assures that our compounding pharmacy has been tested against the most rigorous pharmaceutical standards.
Our Commitment
At Pine Pharmacy, we are committed to your health and wellness. We believe in the importance of building strong relationships with our customers, prescribers, and the community. We strive to continuously improve ourselves, staying at the forefront of the industry, and dedicated to delivering exceptional service and products.
Services and Products
Pine Pharmacy is known for its variety of products, including human medications, pet meds, holistic care, cosmetics, skin care, trinkets, and more. They also offer compounded medications, which require a 48-hour notice for refill.
Customer Service
The pharmacy staff is described as kind, patient, and knowledgeable. They go above and beyond to accommodate customers' needs, as evident in the positive reviews. One reviewer was impressed with the pharmacist's dedication to his job, even on a holiday weekend. Another reviewer appreciated the pharmacist's direct communication over the phone and the billing lady's explanation of the billing process.
Expensive but Worth It
Some reviewers noted that Pine Pharmacy's products and services are a bit pricey, but they are willing to pay the extra cost for the quality and personalized attention they receive.
Negative Experience
One reviewer had an unsatisfactory experience with Pine Pharmacy. She reacted severely to a compounded supplement and asked to have a small amount to trial before committing to a full month's supply. The pharmacist refused to fill a smaller amount, citing business policy, and treated her like she was trying to cheat. The reviewer was unhappy with the pharmacist's attitude and felt that the pharmacy did not inspire trust.
Other Minor Issues
Some reviewers commented on the inconvenience of getting compounded meds, as they require a 48-hour notice for refill. One reviewer's cat's medication had to be refilled quickly, but the pharmacy was able to accommodate the pet's needs.
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