At Eastern Carolina Emergency Physicians, we are committed to providing the best emergency care in the southeastern North Carolina region. Our mission is to provide high-quality, compassionate, and patient-focused emergency medical care through a team of highly qualified, capable, and caring clinicians. We strive to maintain a reputation of integrity and excellence in the provision of emergency medical care.
Our Community
Wilmington, North Carolina, is a charming and vibrant coastal city known for its rich history, picturesque waterfront, and thriving community. Nestled along the Cape Fear River and the Atlantic Ocean, Wilmington offers a unique blend of Southern hospitality, cultural diversity, and natural beauty. Whether you're interested in history, outdoor activities, or simply enjoying life by the sea, Wilmington has something to offer everyone. It's a place where the past meets the present, creating a unique and inviting place to call home.
Our Team
Our leadership team is comprised of esteemed professionals with a deep understanding of the importance of delivering exceptional emergency care. Our president, Carrie Fales, MD, FACEP, FAAEM, is a dedicated and experienced emergency physician who has dedicated her career to providing the highest level of patient care.
Partnership with Hospitals
At Eastern Carolina Emergency Physicians, we believe that partnership and collaboration are key to delivering the best possible care to our patients. We work closely with local hospitals to provide high-quality emergency medical care that meets the unique needs of each community.
Hospital Partner Development
Are you considering a change in your emergency department services provider? Let's talk! We can work together to find the right solution for your emergency department. Together, we can support your community's needs and facilitate the continued success of your hospital for years to come.
Careers
Are you passionate about providing exceptional emergent patient care? We'd like to hear from you. We are committed to providing a supportive and collaborative work environment, and we offer competitive compensation and benefits packages. Take a look at our current job openings to see if there's a fit for you.
Advanced Practice Provider (APP) Position
We are seeking BE/BC Emergency Medicine APPs for a full-time employed position to join our group in Wilmington, NC. As an APP, you will:
- Conduct thorough initial assessments and triage patients based on the severity of their condition
- Administer treatment and provide medical interventions for a wide range of emergency medical conditions
- Perform and interpret diagnostic procedures such as X-rays, EKGs, and laboratory tests
- Administer medications, including intravenous, oral, and intramuscular medications
Billing Issues and Poor Customer Service
A common theme among the negative reviews is the experience of billing issues and poor customer service. Some reviewers reported being double-billed, receiving incorrect bills, or being sent to collections despite having insurance. They also experienced long wait times, unhelpful representatives, and a lack of communication from the hospital.
Positive Experiences with Customer Service
On the other hand, some reviewers had positive experiences with customer service. They reported receiving help from kind and patient representatives who resolved their billing issues quickly and efficiently.
Insurance and Billing Confusion
Another common issue mentioned in the reviews is confusion surrounding insurance and billing. Some reviewers reported having incorrect information on file, leading to billing errors and denied claims.
Resolution of Issues
Some reviewers reported that their issues were eventually resolved, often with the help of specific representatives or departments within the hospital. However, the process of resolving these issues was often lengthy and frustrating.
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