Business Details
27 Years
experience
Emergency
services
Healthcare IT Support Specialists in New England
Integrity Systems & Solutions has provided specialized IT support for dental and medical practices across New England since 1999. Our team combines over 25 years of technical expertise with a commitment to personalized service, acting as trusted advisors rather than mere vendors. We focus on aligning technology solutions with each practice's unique operational goals while maintaining strict compliance with healthcare regulations.Our proactive approach includes network assessments, strategic planning, and 24/7 support to minimize downtime and maximize efficiency. We distinguish ourselves through industry-specific knowledge, transparent communication, and long-term relationship building that prioritizes client success over transactional interactions.
Services
Managed IT Services
Business Continuity
Project Implementation
Compliance Solutions
Cybersecurity
Network Assessments
Backup & Recovery
Strategic Planning
Technology Installation
HIPAA Compliance
Details
- Year established: 1999
Highlights and features
- 25+ years of healthcare-specific IT experience
- 24/7 emergency support with rapid response times
- HIPAA-compliant technology solutions
- Proactive network maintenance and monitoring
- Customized strategic IT planning
Associations and certifications
- HIPAA
- PCI DSS
What people say
Quick responsiveness
Knowledgeable staff
Reliable service
Regulatory expertise
Proactive maintenance
Services
Managed IT Services
Comprehensive technology management for healthcare practices reduces administrative burdens and ensures system reliability. Our proactive monitoring prevents issues before they impact operations while unlimited remote support and scheduled maintenance minimize office disruptions. This solution allows medical professionals to focus entirely on patient care while maintaining HIPAA-compliant systems.
Business Continuity
Customized backup and recovery solutions protect critical healthcare data against various threats. Our multi-tiered approach combines local and cloud storage with 256-bit encryption to meet regulatory requirements. Regular system health checks and automated failover capabilities ensure minimal downtime during unexpected outages or facility-level emergencies.
Cybersecurity
Multi-layered security framework defends against evolving digital threats targeting healthcare providers. Enterprise-grade firewalls, advanced antivirus protection, and web content filtering work together with regular vulnerability assessments. Our approach balances strict regulatory compliance with practical usability for busy medical environments.
HIPAA Compliance
Specialized technology solutions ensure adherence to healthcare privacy regulations. Services include encrypted communications, secure data disposal, and audit-ready documentation systems. We help practices implement technical safeguards that align with administrative policies while maintaining operational efficiency.
Strategic Planning
Custom technology roadmaps align digital infrastructure with practice growth objectives. Through comprehensive network assessments and regular strategic reviews, we help healthcare providers make informed decisions about system upgrades and new technology adoption while maintaining continuity of care.
People
Jon Northway
Co-Founder
Technology visionary with over 25 years of healthcare IT experience. Focuses on strategic direction and client relationships while maintaining deep understanding of dental practice workflows.
Michael Vincelette
Co-Founder
Finance and operations expert with extensive healthcare technology implementation experience. Oversees technical integration and ensures solutions meet both regulatory and practical requirements.
Chris Mitchell
Operations Advisor
Seasoned IT operations manager with expertise in service delivery optimization. Focuses on maintaining consistent support quality while implementing process improvements across technical teams.
Ralph Torello
Project Manager
Certified project management professional with 15+ years managing complex healthcare technology implementations. Specializes in coordinating large-scale upgrades while minimizing practice disruptions.
Justin Guerrera
Field Operations Manager
Technical team leader with hands-on experience in dental and medical office technology environments. Focuses on delivering practical solutions that balance innovation with operational reliability.
Questions
What healthcare IT services do you specialize in?
We focus on managed IT services, HIPAA compliance, cybersecurity, business continuity, and technology implementation specifically for dental and medical practices.
Do you support practices outside New England?
While based in Connecticut, we serve healthcare providers throughout New York, Massachusetts, Rhode Island, and New Hampshire with remote capabilities.
How does your emergency support work?
We provide 24/7 emergency IT support with remote resolution capabilities and priority onsite visits for critical systems failures affecting patient care.
How do you handle HIPAA compliance?
Our solutions include encrypted communications, secure data management protocols, and regular compliance audits to maintain healthcare privacy standards.
What backup systems do you implement?
We use hybrid local/cloud backup solutions with automated encryption and regular recovery testing to protect against data loss from all common threats.
Can you help with technology upgrades?
Yes, our project management team handles complete technology overhauls including equipment procurement, installation, and staff training with minimal practice disruption.
