Business Details
26 Years
experience
Emergency
services
Expert Carpet & Upholstery Cleaning Services in California
Carpet Cops was founded in Lake Tahoe, Nevada in 2000 with a commitment to integrity and excellence in carpet cleaning. As an IICRC-certified company, we prioritize environmentally safe, 100% organic cleaning products to protect families and pets. Our vertically integrated operations include owning Organic Cleaning Compounds and Fox Truck Mounts, ensuring top-tier equipment and proprietary solutions.With decades of combined experience, our certified technicians deliver residential and commercial services including carpet, tile, upholstery, and emergency water restoration. We guarantee satisfaction through prompt service, advanced training, and a 10-day satisfaction policy, serving California counties with 24/7 emergency response capabilities.
Services
Carpet Cleaning
Tile & Grout Cleaning
Emergency Water Restoration
Upholstery Cleaning
Natural Stone Cleaning
Details
- Year established: 2000
Highlights and features
- We are IICRC-certified with proprietary organic cleaning compounds.
- 24/7 emergency water restoration services available.
- Vertically integrated operations ensure equipment and product quality.
- 70 years of combined industry experience in cleaning and restoration.
- 10-day satisfaction guarantee with no hidden fees.
Associations and certifications
- IICRC
What people say
Cleaned my carpet well
Spotless results
Prompt service
Friendly knowledgeable staff
Pet odor eliminated
Services
Carpet Cleaning
Our hot water extraction method removes deep dirt and allergens using eco-friendly solutions. Certified technicians apply pH-balanced compounds and powerful suction for fast drying, ensuring carpets retain resilience. Services include spot treatment, furniture protection, and 10-day satisfaction guarantees for residential and commercial properties.
Tile & Grout Cleaning
High-pressure rotary tools and oxygen-activating cleaners remove grime from porous surfaces. Technicians scrub grout lines and tile surfaces, applying sealants to prolong cleanliness. Services cover travertine, marble, and ceramic tiles, with optional protective coatings to resist future staining in kitchens and bathrooms.
Emergency Water Restoration
24/7 rapid response teams deploy truck-mounted extraction units within 3 hours. Using thermal imaging and industrial dehumidifiers, we remove standing water, dry structures, and prevent mold growth. Certified specialists coordinate with insurers for full restoration of homes and businesses after water damage incidents.
Upholstery Cleaning
Two-step pH-balanced cleaning removes embedded soils from cotton, wool, and synthetic fabrics. Our truck-mounted systems extract 95% moisture, allowing 2-6 hour drying. Services include leather conditioning, odor elimination with bacterial enzymes, and protective coatings to extend furniture lifespan in homes and vehicles.
Natural Stone Cleaning
Specialized alkaline cleaners restore travertine, marble, and granite surfaces without etching. Technicians apply penetrating sealers to countertops and floors, enhancing natural patterns while resisting stains. Services include polishing, grout sealing, and maintenance plans for high-traffic commercial and residential spaces.
People
Kevin Novotny
General Manager / Owner
Leading California operations with 15+ years in restoration, Kevin oversees service quality and client relations. He ensures adherence to IICRC standards while managing equipment innovation through Fox Truck Mounts partnerships.
Casey Henry
Technician
Certified IICRC technician with 8 years of hands-on experience in carpet extraction and water damage mitigation. Specializes in eco-friendly cleaning protocols for homes with pets and children.
Jaeger Wunderlich
Technician
Trained in advanced upholstery restoration techniques, Jaeger handles delicate fabrics and leather care. He implements Carpet Cops' two-step cleaning process to achieve 98% stain removal rates.
Questions
What carpet cleaning method do you use?
We use IICRC-certified hot water extraction, removing 95% of dirt and moisture with truck-mounted systems. This method preserves carpet warranties.
Do you offer 24/7 emergency services?
Yes, our water restoration teams respond within 3 hours for flood damage, operating 24/7 with thermal imaging and industrial drying equipment.
How long does carpet drying take?
Drying takes 8-24 hours depending on humidity. We use high-velocity fans and HVAC adjustments to accelerate drying while preventing re-soiling.
Can you clean upholstery fabrics?
We clean all fabric types including wool, silk, and microfiber using pH-balanced solutions. Leather receives specialized conditioning treatments to maintain suppleness.
Are your cleaning products safe for pets?
Our 100% organic compounds meet EPA standards, with no harsh chemicals. We recommend keeping pets away until carpets fully dry for optimal safety.
Do you guarantee stain removal?
While most stains lift, some cause permanent fiber damage. Technicians assess removal potential before cleaning and will re-treat spots at no extra cost.
